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AAC Associates to Sell, Implement and Support Eyretel's IP Telephony Recording ProductsVienna, VA based firm a leading implementer of Cisco AVVID IP Telephony SystemsCalverton, MD, August 20, 2002 - Eyretel Inc., a global provider of voice and data recording, quality monitoring and analysis systems for the optimization of contact centers and other customer contact environments, today announced that it has signed a reseller agreement with AAC Associates, Inc. of Vienna, Virginia, to sell, install, maintain and provide consulting services for Eyretel's industry-leading Contact 7000(tm) IP Telephony voice and data recording products.Founded in 1983, AAC has a twenty-year record of providing design, implementation, operations and security services for the most advanced networks and the most demanding government and business clients. Their convergence practice specializes in integration services for voice, video and fax over IP and other protocols, as well as for unified messaging, interactive voice response systems and computer telephony integration. The company is a Cisco Premier Certified Partner. The company's engineers are currently implementing and managing the single largest Cisco AVVID IP Telephony installation to date in the United States Department of Defense and the world's largest Skinny Station Protocol-based Unity installation at the United States' Naval Sea Systems Command (NAVSEA) in Washington DC. Eyretel and AAC were both big winners during Cisco's 2002 Innovation Through Convergence Exposition held in April. Eyretel's ExecRecord software product was selected as the application with the Most Compelling Return on Investment (ROI), and AAC's PhoneTop product was named Best in Class for the K-12 Vertical Market. Additionally, their PhoneTop Survey product was awarded Best Employee Satisfaction product. PhoneTop are XML application suites developed by AAC for execution on the Cisco IP Telephony platform. PhoneTop K-12 allows teachers to use the IP Phones to perform administrative tasks, including taking classroom attendance, issuing and managing hall passes, managing student detention, substitute teacher timekeeping, audio/visual reservation system, etc. PhoneTop Survey allows the phones to be used to take customer satisfaction surveys. "With their customer focus, their nationwide reach and their impressive IP Telephony credentials, AAC is a natural choice to represent Eyretel's IP Telephony product line," said Gary Trudo, vice president of business solutions for Eyretel Inc. "With partners like AAC, Eyretel customers - whether in contact centers, in public safety installations or on financial trading floors - can be assured of a secure, efficient and reliable recording solution." At the core of Eyretel's IP Telephony products is the Contact Store(tm) IP digital recording software which captures, stores, retrieves, and replays customer interactions made over an IP Telephony network. Introduced in early 2001, as MediaStoreIP, Contact Store(tm) IP is the first enterprise-scale, software recording system for the world of converged voice and data networks, capable of recording large numbers of phones across multiple sites. Other products in Eyretel's IP Telephony recorder suite are Contact Store IP Micro - a powerful, easy-to-use and easy-to-deploy solution for customer contact environments of 30 seats or less; and Eyretel's award-winning Contact Store Exec(tm) software that allows IP Phone users to record an entire phone call, regardless of when the decision to record is made, simply by the touch of a button. Eyretel's IP Telephony recording software is also fully compatible with the Contact 7000 suite of quality monitoring and analysis applications, allowing customers to use those applications to monitor, manage and analyze customer interactions manage for both IP Telephony and traditional telephone calls. AAC, an SBA-certified small business, is a Cisco Premier Certified Partner, Microsoft Certified Solution Provider, and Lotus Premier Business Partner. Additional information about AAC and its solutions can be found at http://www.aac.com. About Eyretel Eyretel (London: EYR) is a global provider of voice and data recording, quality monitoring and analysis systems for the optimization of contact centers and other customer contact environments. Eyretel systems provide for up to 100% recording and analysis of all customer electronic communication and interaction, including telephone calls, web chat, agent-assisted web browsing and desktop computer activity in both traditional and IP telephony environments. Eyretel's end-to-end suite of products and services allow enterprises to manage risk involved with regulatory compliance or the protection of public safety, through reliable recording of caller contacts; to achieve greater customer intimacy, while generating additional revenue opportunities and increasing customer retention; and to improve contact center efficiency, with increased profitability, higher agent performance and reduced staff turnover. With operations in Europe; the Americas; Asia Pacific and Africa, Eyretel serves a worldwide set of blue chip clients. Visit Eyretel on the World Wide Web at www.eyretel.com. Eyretel, MediaStore, eWare, QualityCall, Contact, Contact 7000, Contact Store, Contact Store Exec, Contact Atlas, Contact Unify, Contact ScreenPlay, Contact Viewer, Contact Archive, Contact ReplayStation, Contact Intelligence, Contact Quality, Contact Vision and Trader 7000 are trademarks or registered trademarks of Eyretel plc in the United Kingdom, the United States and other countries. Editorial Contact: Richard Bevis Eyretel plc +1.301.586.1905 richard.bevis@eyretel.com top of page |
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