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Mizuho Securities USA Inc. Chooses Eyretel for Voice and Data IP Telephony Recording on its New York City Trading FloorEyretel’s MediaStoreIP recording software meets compliance requirements and allows Mizuho to realize cost savings over traditional voice and data networksCalverton, MD, July 16, 2002 – Eyretel Inc., a global provider of voice and data recording, quality monitoring and analysis systems for customer contact environments, today announced that Mizuho Securities USA Inc. will install Eyretel’s MediaStoreIP recording system for their Equity Division’s New York office to record customer trading phone interactions. The Eyretel system will be integrated with Mizuho’s Cisco IP Telephony voice and data network in order to meet the regulatory compliance requirement to record all trading calls.Mizuho, a subsidiary of Tokyo-based Mizuho Securities Co., Ltd., offers a full lineup of equity-based services for institutional investors including Japanese and American stocks and convertible bonds, as well as other products and services through its Futures and Fixed Income Divisions. By adopting an Internet Protocol (IP) Telephony system, rather than a traditional circuit-switched telephone system, Mizuho expects to be able to realize efficiencies and financial benefits by eliminating the cost and complexity of duplicated voice and data networks within their trading floor. “We made the decision to use IP Telephony for our voice and data network and we needed recording software that would integrate quickly and easily with our existing infrastructure, as well as provide 100 percent recording for compliance requirements,” said Sandy Kapoor, Senior Vice President and Chief Technology Officer for Mizuho’s Equity Division. MediaStoreIP is digital recording software which captures, stores, retrieves, and replays customer interactions made over an IP Telephony network. Introduced in early 2001, MediaStoreIP is the first scalable recording system for IP Telephony voice and data. The MediaStoreIP system is also fully compatible with Eyretel’s suite of quality monitoring and analysis applications, allowing managers to use the same applications to manage both IP Telephony and traditional telephone calls. About Mizuho Securities USA Mizuho Securities USA Inc. was formed through the merger of US securities and futures subsidiaries of The Dai-ichi Kangyo Bank, Limited, The Fuji Bank , Limited and The Industrial Bank of Japan, Limited. Mizuho Securities USA Inc. offers an extensive range of services covering domestic and foreign bonds and stocks. It is a mission of Mizuho Securities USA Inc. to provide fast, superior and carefully tailored financial services that respond to the diverse and demanding requirements of customers. About Eyretel Eyretel (London: EYR) is a global provider of voice and data recording, quality monitoring and analysis systems that enhance customer experience management (CEM) activities in customer contact environments. Eyretel systems provide for up to 100% recording and analysis of all customer electronic communication and interaction, including telephone calls, web chat, agent-assisted web browsing and desktop computer activity in both traditional and IP telephony environments. Eyretel’s end-to-end suite of products and services allow enterprises to manage risk involved with regulatory compliance or the protection of public safety, through reliable recording of caller contacts; to achieve greater customer intimacy, while generating additional revenue opportunities and increasing customer retention; and to improve contact center efficiency, with increased profitability, higher agent performance and reduced staff turnover. With operations in Europe; the Americas; Asia Pacific and Africa, Eyretel serves a worldwide set of blue chip clients. Visit Eyretel on the World Wide Web at www.eyretel.com. Eyretel and MediaTrader are trademarks and MediaStore is a registered trademark of Eyretel plc in the United Kingdom, the United States and other countries. Editorial Contact: Marlene Rosati Eyretel Inc. +1.301.586.1929 marlene.rosati@eyretel-usa.com top of page |
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