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iBASIS SELECTS EYRETEL FOR RECORDING AND RETRIEVAL OF THIRD PARTY VERIFICATION INTERACTIONSCalverton, MD, April 12, 2002 - Eyretel (London: EYR), a leading global provider of voice and data recording, quality monitoring, and analysis systems for customer experience management, announced that iBasis (Nasdaq: IBAS <http://www.ibasis.com/) has chosen Eyretel to provide recording and retrieval systems for its third party verification services. iBasis provides Internet-based third-party verification services for its clients in the telecommunications industry. iBasis’ verification services use technology, including interactive voice recognition (IVR) systems, to automatically prompt and confirm a telephone customer’s decision to switch long distance carriers. iBasis will record these interactions using a system based on Eyretel’s MediaStore, Unify, and eWare products. The company will also have local and remote replay-on-demand capability using Eyretel’s Insight Viewer web-based replay software. The Eyretel system gives iBasis competitive advantage by allowing the company to meet its clients’ legal requirements to record all third party verification calls and by giving them the ability to distribute any customer interaction to its clients for replay and review. About Eyretel Eyretel is a global provider of voice and data recording, quality monitoring, and analysis systems for customer experience management (CEM). Eyretel’s products help contact centers use the insights from interactions with customers to manage risk, improve quality of service, and react quickly to customer demands at every level within the company. Eyretel’s products serve more than 3,000 customers in service bureau, telecommunications, financial services, insurance, healthcare, utilities, technology and retail industries. Headquartered in the United Kingdom, Eyretel is traded on the London Stock Exchange (EYR http://www.eyretel.com/ ) and has offices in Europe, Asia, Australia, North America, and South America. For more information, visit the Eyretel web site at http://www.eyretel.com About iBasis Founded in 1996, iBasis (Nasdaq: IBAS <http://www.ibasis.com/) is the leader in Internet-based voice communications. iBasis delivers toll quality international voice services and provides the infrastructure for hosted communications solutions, including speech-enabled content, e- commerce and customer service applications. The company’s customers include many of the largest carriers and enterprises in the world, including AT&T, Cable & Wireless, China Mobile, China Unicom, Concert, ExxonMobil, Gannett, H&R Block, Home Shopping Network, Morgan Stanley, NTT, Telefonica, Telenor, Telstra, Sprint, Western Union, and WorldCom. The company can be reached at its worldwide headquarters in Burlington, Mass., USA at 781-505-7500 or on the Internet at http://www.ibasis.com Editorial Contact: Myra O'Connell Eyretel plc +44 08706000 626 myra.oconnell@eyretel.com top of page |
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