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Customer Trials Validate Eyretel Support of Oracle Enterprise Data Base SystemDatabase independence of Contact 7000 product architecture extends mission critical supportLeatherhead, UK - March 4, 2003 - Eyretel plc, a global provider of voice and data recording, quality monitoring and analysis systems for the optimization of contact centers and other customer contact environments, today announced that it has completed customer validation trials of the Oracle9i database system with its enterprise recording system, for a number of major European financial services clients. With this step, Eyretel customers may now use Oracle as the supporting database for the Contact Atlas™ advanced enterprise-wide networked software system for rapid indexing and searching of recorded calls. Contact Atlas manages the customer's distributed stores of recorded customer interactions in a unified database, enabling voice recordings, screen activity and call details to be presented via an enterprise-wide search and retrieval service."Contact center optimization systems are now as mission-critical as the billing systems, order processing and customer applications that contact center agents use as they interact with customers. That's why clients demand the flexibility to use their contact recording and analysis systems with their enterprise operating infrastructure systems and databases," said John Bourne, Eyretel's Executive Vice President, Global Marketing and Corporate Strategic Alliances. "With its in-built independence of both databases and server operating system, the Contact 7000 architecture is able to support industry standard database systems - with Oracle and Microsoft's SQL Server as validated platforms." Published application programming interfaces, integration points and a distributed data model provide access to the Eyretel search and replay components, allowing other applications to access recorded customer interactions from within their own desktop. They also allow for third party data to be imported into the Contact 7000 data model, so that it may be used with Eyretel's quality and performance management applications and other third party applications. Editorial Contact: Mitra Faulkner Eyretel plc +44 0870 6000 626 mitra.faulkner@eyretel.com top of page |
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