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EXPERTCITY ANNOUNCES SIEBEL VALIDATIONDesktopStreaming Is Successfully Integrated with Siebel eBusiness ApplicationsSANTA BARBARA, Calif. -- December 19, 2001 -- Expertcity, Inc., the leading provider of Web-based remote-access and customer-support technologies and a Siebel Software Partner, today announced that the integration between its DesktopStreaming version 3.6 and Siebel eBusiness Applications version 6.3 has been successfully validated by Siebel Systems, Inc. (Nasdaq: SEBL), the world’s leading provider of eBusiness applications software.DesktopStreaming is a Web-based application that enables sales representatives to show their screen to prospects on the fly and perform remote presentations and demonstrations. DesktopStreaming is also a powerful support tool that allows customer-support agents to remotely view and control their customers’ computers. By connecting through the Internet or via intranets and extranets, support representatives can chat in real time with their users and quickly escalate to desktop sharing, which features mutual mouse and keyboard control and whiteboard capability. Siebel Systems provides an integrated family of eBusiness applications software, enabling multichannel sales, marketing and customer service systems to be deployed over the Web, call centers, field, reseller channels, retail and dealer networks. With this validation, customers of Siebel Systems can now use DesktopStreaming to more quickly and efficiently resolve customer sessions without any manual intervention by the support agent. “We’re thrilled to have our DesktopStreaming software validated by the world’s leading provider of eBusiness software solutions for the CRM industry,” says John Greathouse, CFO and senior vice president of strategic development of Expertcity, a Siebel Systems Software Partner. “With DesktopStreaming, Siebel Systems’ customers have a best-of-class sales support and remote-assistance solution that will offer tangible bottom-line benefits by enhancing online sales efforts, reducing call-handling times and increasing first-call resolution rates.” “The integration of Siebel eBusiness Applications with Expertcity’s DesktopStreaming delivers a unique, seamless solution that allows companies to better build and maintain dynamic customer relationships,” says Michael Straub, Alliances technical director at Siebel Systems. Siebel Systems forms alliances with proven technology leaders to deliver tangible business benefits throughout the enterprise. The Siebel Validation Program applies rigorous technical scrutiny to evaluate and document integrated third-party solutions. By choosing Siebel eBusiness Applications and validated partner solutions, Siebel Systems’ customers can pursue a best-of-class software acquisition strategy and quickly deploy the very best solution available. About Expertcity, Inc. Expertcity, Inc. is the leading provider of Web-based remote-access and customer-support technologies. The company’s award-winning screen-sharing technology enables users to view and control a remote computer via the Web, thus enabling enterprise-critical functions such as internal and external Web-based technical support, online sales and customer service and remote access. Founded in 1999, the company’s clients include Sun Microsystems, Intuit, Bertelsmann, Nortel Networks, Colgate-Palmolive, Honeywell, CompUSA, DecisionOne, Witness Systems, Cox Communications, Deloitte & Touche, CDW, Talisma, Sage, RightNow Technologies, Cablevision, Peachtree, Allied Mortgage Capital Corporation, eSylvan, MicroWarehouse, SkillSoft, Harcourt-Brace, SaskTel, and Bluestone Software. Investors include Sun Microsystems, ZDNet, Bertelsmann Ventures, and Wit SoundView Ventures. Headquarters are located in Santa Barbara, California. Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only Expertcity.com, Expertcity, DesktopStreaming.com and DesktopStreaming are trademarks of Expertcity, Inc. Other product and company names may be trademarks, registered trademarks or service marks of their respective owners. Editorial Contact: Heidi Wieland Expertcity.com 805-690-6481 heidiw@expertcity.com top of page |
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