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EXPERTCITY TO SHOW HOW CALL HANDLING CAN BE REDUCED BY 50 PERCENT WITH WEB-SUPPORTWebinar to be co-hosted by renowned help-desk industry expert Pete McGarahanSANTA BARBARA, Calif., Dec. 5 – Expertcity, Inc., a leading provider of Web-based remote-access and customer-support technologies, will host a live Webinar to illustrate how companies can realize substantial reductions in their call handling times. The interactive session is free and will feature case studies of how small, medium and large companies have successfully reduced call handling for both internal and external customer support by as much as 50 percent by using Expertcity’s award-wining DesktopStreaming™ screen-sharing application. Renowned help-desk industry expert Pete McGarahan, chairman of Help Desk 2000, will discuss the help desk efficiency gains and productivity benefits of implementing a Web-based support solution. With 15 years experience in IT support, McGarahan is considered one of the most influential professionals in the help-desk industry. The Webinar will take place on Tuesday, Dec. 11 at 11 a.m. PST, and will last for approx. 30 minutes. Registration for the free session is at: http://www.desktopstreaming.com/Webinar Expertcity™ is the leading provider of Web-based remote-access and customer-support technologies. It’s award-winning screen-sharing technology is used by tens of thousands of customers, including Sun Microsystems, MicroWarehouse, Colgate-Palmolive, Intuit, Honeywell, Autodesk, Cablevision, Ikon Office Solutions, Hewlett- Packard’s Bluestone Division, RightNow Technologies, Ball Corporation, Darden Restaurants, Ceridian Corp, MapInfo, DecisionOne, CompUSA, Witness Systems and Cox Communications. Expertcity offers two products: DesktopStreamingä is an application service that allows enterprises to remotely assist their users with technical support, and GoToMyPCä enables both professional users and enterprises to remotely access and work on their PCs from any Internet location. Founded in 1999, Expertcity is financially backed by Sun Microsystems, CNET, Bertelsmann Ventures and SoundView Ventures. Headquarters are located in Santa Barbara, Editorial Contact: Christie Cooney Expertcity 805-690-6448 christie@expertcity.com top of page |
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