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Expertcity Expands Its Presence in the United KingdomAward-winning ASP offers UK companies a superior Web-based customer-support tool UK Webinar will demonstrate the benefits of a Web-based solutionSANTA BARBARA, CA November 5, 2001 – Expertcity, Inc. today announced that it has licensed its award-winning DesktopStreaming™ technology to six new UK-based companies, with plans to further expand its presence in the UK. Based in Santa Barbara, California, the company has grown steadily since its inception in 1999, and has recently found a large and receptive market in the UK for its Web-based screen-sharing technology for customer-support operations.Expertcity DesktopStreaming provides customer-support representatives with the tools for live, Web-based interactions via chat, co-browsing, file transfer and screen sharing. This technology allows representatives to resolve problems directly on a customer's computer, making the call easier and more efficient. DesktopStreaming reduces call-handling times, while also increasing first-call resolution rates. PC Medic Ltd., IT Lab Ltd., myHelpline Ltd., NETg, PC Medics Group V-Systems Ltd. are among the UK-based companies with new DesktopStreaming licenses. According to Tom Elliott, technical director of PC Medics Group, “DesktopStreaming has improved customer service: “DesktopStreaming has become an invaluable tool for us, improving our ever-essential technician to client ratio whilst at the same time improving the service we give our customers.” Greg Love, managing director of myHelpline, agrees, saying, “DesktopStreaming allows our experts to save a significant amount of time as they are able to solve complex support issues remotely, without going on-site. This enables us to not only provide support immediately, but anywhere in the world!” “We’re delighted with the positive feedback we’ve received to date from UK companies, and confident that our technology will be embraced by additional organizations looking for superior customer-support solutions,” says Alexander Schildt, director of strategic development for Expertcity. Webinar scheduled for November 13 As part of its marketing outreach to educate potential customers on the benefits of a Web-based customer-support solution, Expertcity will offer a free Webinar for UK-based companies on November 13, at 15:00. The Webinar will assess the current state of the support environment, identify the efficiency gains of implementing a Web-based remote-support solution and present a real-time demo of the award-winning DesktopStreaming solution. Click here for registration information: http://www.desktopstreaming.com/UKWebinar About Expertcity Expertcity, Inc. is the leading provider of Web-based remote-access and customer-support technologies. The company's award-winning screen-sharing technology enables users to view and control a remote computer via the Web, thus enabling enterprise-critical functions such as internal and external Web-based technical support, online sales and customer service and remote access. The company has received numerous awards, including recognition as a Top 100 Site from PC Magazine, Forbes Favorite from Forbes.com Best of the Web and CNET's Editors' Choice. Founded in 1999, the company's clients include Sun Microsystems, Intuit, Bertelsmann, Nortel Networks, Colgate-Palmolive, Honeywell, CompUSA, DecisionOne, Witness Systems, Cox Communications, CDW, Talisma, Sage, RightNow Technologies, Cablevision, Peachtree, Allied Mortgage Capital Corporation, eSylvan, MicroWarehouse, SkillSoft, Harcourt-Brace, SaskTel and Bluestone Software. Investors include Sun Microsystems, ZDNet, Bertelsmann Ventures and SoundView Ventures. Headquarters are located in Santa Barbara, California. Expertcity.com, Expertcity, DesktopStreaming.com and DesktopStreaming are trademarks of Expertcity, Inc. Other product and company names may be trademarks, registered trademarks or service marks of their respective owners. Editorial Contact: Shannon Kelley Expertcity.com 805-690-6448 shannon@expertcity.com top of page |
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