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EXPERTCITY.COM STRIKES GOLDExhibit Debut of Expertcity.com’s DesktopStreaming™ Earns Awards on Both CoastsNovember 1, 2000 SANTA BARBARA, CA. – Expertcity.com was named Gold Best-in-Class winner in The Second Annual Users Choice Awards Presented by CUSTOMER SUPPORT MANAGEMENT magazine and RealMarket, Inc. Expertcity won the Gold award in the Web Callback/ Assisted Service Category for its DesktopStreaming™ application on its award-winning technical help site.The Users Choice Awards is the only awards program in which customer relationship management (CRM) products are judged by the end user. There were more than 168 product entries in a total of 34 categories. Jeff Chamberlain, VP of RealMarket, Inc. says, “Expertcity.com had the largest number of votes of any of the entries which yielded many comments and evaluations. I was struck by how many individual voters went out of their way to express their strong satisfaction with the knowledge and ability of the Expertcity.com experts in solving PC problems." DesktopStreaming also tied for first runner up to receive "Best of Show" honors during Upside Events' fourth annual Preview Fall media and analyst reception, which took place in New York City on the eve of Internet World Fall 2000. Winners were determined by an anonymous panel of journalists, industry analysts and venture capitalists attending the event, who ranked the products based on product innovation, overall demonstration and the product's potential benefit to customers. "Our exclusive group of judges at Preview recognized Expertcity.com’s DesktopStreaming as one of the show’s most innovative products," said Tim Smith, vice president of Upside Events. “We are very proud of the successes of our DesktopStreaming™ technology. These awards are endorsements from analysts, industry observers, and, most importantly, our users, which makes it all the more gratifying,” says Andreas von Blottnitz, President and CEO of Expertcity. About Expertcity.com Expertcity.com is the leading provider of Web-based live help and customer support solutions. Expertcity offers superior Web-based live support tools using its proprietary, patent-pending DesktopStreaming™ technology, which enables desktop-sharing, mutual mouse and keyboard control, online telestration and chat. Expertcity’s investors include Sun Microsystems, ZDNet, Bertelsmann Ventures and Wit Capital. The company has won numerous awards including PC Magazine’s Top 100 Sites and was recently named a Forbes Best of the Web B2B site. The company has relationships and partnerships with some of the leading names in the technology industry including Sun Microsystems, ZDNet, Cox Communications, SITEL Corporation, and CompUSA. Headquarters for Expertcity are located in Santa Barbara, California. For more information on DesktopStreaming visit http://www.desktopstreaming.com For more information on other products and service from Expertcity visit http://www.expertcity.com Expertcity.com, DesktopStreaming.com and DesktopStreaming are trademarks of Expertcity.com, Inc. Other product and company names may be trademarks, registered trademarks or servicemarks of their respective owners. Editorial Contact: Shannon Kelley Expertcity.com 805-964-0383 shannon@expertcity.com top of page |
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