|
Press Release |
|||
|
Cablevision Systems Corporation Adopts Expertcity DesktopStreaming™ TechnologyLive Remote Assistance Strengthens Commitment to Customer ServiceBETHPAGE, NY and SANTA BARBARA, CA October 4, 2001 –Expertcity, Inc., the leading provider of Web-based remote-access and customer-support technologies, and Cablevision Systems Corporation, the tri-state area’s number one full service telecommunications and entertainment provider, announced today that Cablevision has licensed Expertcity DesktopStreaming technology to provide Optimum Online high-speed Internet subscribers with live remote assistance and support.Expertcity DesktopStreaming provides Cablevision’s Optimum Online support representatives with the tools for live, Web-based interactions via chat, co-browsing, file transfer and screen sharing, which includes mutual mouse and keyboard control. This technology allows Cablevision’s customer support representatives to resolve problems directly on a customer’s computer, making the support call easier and more efficient for both their customers and representatives. Cablevision is the first high-speed Internet access provider in the tri-state area to offer Expertcity DesktopStreaming support to its customers. “Cablevision is pleased to add DesktopStreaming to our toolbox and to provide our customers across the tri-state area with the latest in online customer service,” says Peter Hall, area director for Cablevision’s Optimum Online technical support. “Our customers clearly place a high value on convenience. DesktopStreaming allows us to strengthen our commitment to customer service by allowing our representatives to take our customers by the hand and fix their problems right on their desktops,” says Hall. “In many cases, DesktopStreaming has proven more efficient than phone support, resulting in shorter and more effective customer interactions.” Cablevision’s Optimum Online is the industry’s first self-install, blazingly fast Internet access cable modem service. With an average of 5,000 new customers added per week, response to the convenience and cost-saving benefits of Optimum Online and its self-installation option is unprecedented. More than 85 percent of Optimum Online users choose to self-install. “With DesktopStreaming, Cablevision has realized bottom-line benefits by reducing the number of on-site visits required to satisfy customers’ support issues and facilitating the self-installation of its state-of-the art cable modems,” says John Greathouse, CFO and senior vice president of strategic development for Expertcity. “DesktopStreaming has also reduced Cablevision’s average call times and increased its first-time call resolution rates, which has resulted in higher customer satisfaction and lower support costs.” About Expertcity, Inc. Expertcity, Inc. is the leading provider of Web-based remote-access and customer-support technologies. The company’s award-winning screen-sharing technology enables users to view and control a remote computer via the Web, thus enabling enterprise-critical functions such as internal and external Web-based technical support, online sales and customer service and remote access. The company has received numerous awards, including recognition as a Top 100 Site from PC Magazine, Forbes Favorite from Forbes.com Best of the Web and CNET’s Editors’ Choice. Founded in 1999, the company’s clients include Sun Microsystems, Intuit, Bertelsmann, Nortel Networks, Colgate-Palmolive, Honeywell, CompUSA, DecisionOne, Witness Systems, Cox Communications, CDW, Talisma, Sage, RightNow Technologies, Cablevision, Peachtree, Allied Mortgage Capital Corporation, eSylvan, MicroWarehouse, SkillSoft, Harcourt-Brace, SaskTel and Bluestone Software. Investors include Sun Microsystems, ZDNet, Bertelsmann Ventures and SoundView Ventures. Headquarters are located in Santa Barbara, California. About Cablevision Systems Corporation Cablevision Systems Corporation is one of the nation’s leading entertainment and telecommunications companies. Its cable television operations serve 3 million households located primarily in the New York metropolitan area. The company’s advanced telecommunications offerings include its Lightpath integrated business communications services and its Optimum-branded high-speed Internet service. Cablevision’s Rainbow Media Holdings, Inc. subsidiary operates programming businesses including American Movie Classics, Bravo, Fox Sports Net and other national and regional services. Cablevision also owns a controlling interest and operates Madison Square Garden and its sports teams including the Knicks and Rangers. The company operates New York’s famed Radio City Music Hall and owns and operates THE WIZ consumer electronics stores and Clearview Cinemas in the New York metropolitan area. Additional information about Cablevision Systems Corporation is available on the Web at www.cablevision.com. Expertcity.com, Expertcity, GoToMyPC, GoToMyPC.com, DesktopStreaming.com and DesktopStreaming are trademarks of Expertcity, Inc. Other product and company names may be trademarks, registered trademarks or service marks of their respective owners. Editorial Contact: Shannon Kelley Expertcity.com 805-690-6448 shannon@expertcity.com top of page |
|||