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Expertcity DesktopStreaming™ Supports Siebel 7Chicago, IL., and Santa Barbara, CA. - October 1, 2001 – Expertcity, Inc., a leading provider of Web-based remote-access and customer support technologies, today announced its support for Siebel 7, the seventh major release of Siebel eBusiness Applications from Siebel Systems Inc., (Nasdaq: SEBL), the world's leading provider of eBusiness applications software. Expertcity will submit the integration of it’s DesktopStreaming™, an application for remote collaboration, for validation with Siebel 7 within 90 days of general availability, providing organizations with complete eBusiness solutions that increase productivity, maximize revenue and profit, and significantly enhance customer acquisition, satisfaction, and retention.Siebel Systems enables software vendors to easily integrate solutions through its open, extensible, advanced Smart Web Architecture. Unlike rudimentary HTML clients, Siebel Smart Web Architecture combines a zero-footprint, browser-based Web client and a user interface with levels of interactivity and usability traditionally available only in Windows applications. The Siebel Smart Web Architecture enables organizations to leverage the industry's best eBusiness applications at the lowest total cost of ownership. Siebel 7 extends the reach and functionality of Siebel Systems' industry-leading suite of integrated, multichannel eBusiness applications, enabling organizations to translate customer relationship strategy into execution by effectively aligning and rapidly integrating channels, employees and partners. Siebel 7 allows organizations to manage, synchronize and coordinate all customer touch points across the Web, call center, field sales and service personnel, and partner channels. DesktopStreaming is a Web-based application that enables sales representatives to show their screen to prospects on-the-fly and perform remote presentations and demonstrations. The application is also a powerful support tool, which allows customer-support agents to remotely view and control their customers’ computers. DesktopStreaming’s integration to Siebel 6 has already been successfully validated by Siebel Systems. "Siebel 7 delivers a complete and comprehensive eBusiness vision that will add tremendous value to our current and future customers," said John Greathouse, CFO and Senior Vice President of Strategic Development of Expertcity. “The Siebel 7 Smart Web architecture, including a highly interactive Web client has raised the bar for multipoint integration of all customer data.” Currently, joint customers can use DesktopStreaming to more quickly and efficiently resolve customer sessions without any manual intervention by the support agent. The integration of DesktopStreaming to Siebel 7 will enhance customers’ competitive position through increased customer loyalty and retention, and reduced costs to service and support their customers. “The Siebel 7 integration with Expertcity’s DesktopStreaming will deliver a unique and seamless solution that lowers customer support costs and enhances customer interaction”, says Catherine Cherubino, Senior Managing Director, Software and Industry Alliances for Siebel Systems. About Expertcity, Inc. Expertcity, Inc. is the leading provider of Web-based remote-access and customer-support technologies. Its award-winning screen-sharing technology enables users to view and control a remote computer via the Web, enabling enterprise-critical functions such as internal and external Web-based technical support, online sales and customer service, and remote access. Founded in 1999, Expertcity’s customers include Sun Microsystems, Intuit, Nortel Networks, Colgate-Palmolive, Honeywell, CompUSA and Cox Communications, among others. Investors include Sun Microsystems, ZDNet, Bertelsmann Ventures and SoundView Ventures. The company is headquartered in Santa Barbara, California. About Siebel Systems Siebel Systems, Inc. (Nasdaq: SEBL) is the world’s leading provider of eBusiness applications software. Siebel Systems provides an integrated family of eBusiness applications software, enabling multichannel sales, marketing, and customer service systems to be deployed over the Web, call centers, field, reseller channels, retail, and dealer networks. Siebel Systems’ sales and service facilities are located in more than 37 countries. For more information, please visit Siebel Systems’ Web site at www.siebel.com. Editorial Contact: Shannon Kelley Expertcity, Inc. 805-690-6448 shannon@expertcity.com top of page |
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