Press Release - Expertcity.com

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Expertcity.com Teams with Excite@Home to Provide Premium Support for Excite.com

Excite@Home chooses Expertcity.com’s person-to-person help services.

SANTA BARBARA, CA -August 21, 2000 -Expertcity.com, the leading provider of Web-based live help and customer support solutions, formed an alliance with Excite@Home (Nasdaq: ATHM), the leader in broadband. As part of this alliance, Expertcity.com’s community of independent experts will provide online support to users of Excite@Home's narrowband portal Excite.com for a specified period.

“We are very eager to take advantage of Expertcity.com’s community of independent experts to support our expanding user base,” said Lenny Alugas, Vice President, Customer Care for Excite@Home. “We look forward to our relationship with Expertcity.com to address user demands.”

Along with its award-winning Web-based person-to-person technical support model, Expertcity.com will use its unique DesktopStreaming™ technology to support Excite.com users in using the rich suite of Excite.com products and services. Expertcity.com has proven once again the wide applicability of its technology in the customer support market.

“By partnering with Expertcity.com, Excite@Home demonstrates its support of Expertcity.com's independent community of worldwide experts, said John Greathouse, CFO and Vice President of Strategic Development for Expertcity.com. “DesktopStreaming™ allows Expertcity.com to deliver immediate, live support using desktop sharing to Excite.com. Our collaborative support technology will help enhance the Excite.com experience.”

Expertcity.com’s DesktopStreaming™ screen-sharing capability downloads in seconds to an Excite.com user’s screen, permitting users and Expertcity.com experts to interact in real time via telephone or chat with mutual mouse and keyboard control. With DesktopStreaming™, experts at Expertcity.com can resolve problems directly on a user’s screen, allowing the user to see exactly what the expert is doing.

“Expertcity.com is very excited to have been assigned to provide both user and product support to one of the Internet’s leading portals”, said Andreas von Blottnitz, President and CEO of Expertcity.com. “Expertcity.com looks to this alliance as an example of how a company can leverage Expertcity.com’s technical support services and community of experts to support its own users.”

About Expertcity.com

Expertcity.com is the leading provider of Web-based live help and customer support solutions. Expertcity.com offers superior Web-based live support tools using its proprietary, patent-pending technology, which enables desktop sharing, mutual mouse and keyboard control, online telestration and chat. Expertcity.com’s investors include Sun Microsystems, ZDNet, Bertelsmann Ventures and Wit Capital.

The company has won numerous awards including PC Magazine’s Top 100 Sites and was recently named a Forbes Best of the Web B2B site. The company has relationships and partnerships with some of the leading names in the technology industry including Sun Microsystems, ZDNet, Cox Communications, Excite@Home, SITEL Corporation, and CompUSA. Headquarters for Expertcity.com are located in Santa Barbara, California. For more information on Expertcity.com, visit www.expertcity.com.

Expertcity.com and DesktopStreaming are trademarks of Expertcity.com, Inc. Excite@Home, @Home, Excite, and the "@" stylized logo are trademarks of the At Home Corporation and may be registered in certain jurisdictions. All other names are servicemarks, trademarks and/or registered trademarks of their respective owners.

Editorial Contact:
Shannon Kelley
Expertcity.com
805-690-6448
shannon@expertcity.com

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