Press Release - Expertcity.com

  Directory
    Suppliers
    Associations
    Publications
    Stock Index
    News Search
    Home

  Calendar of Events
     Find event | Submit event

  Career Corner
     Find job | Submit job

  RealMarket Today!
    Past Issues
    Subscribe
    Unsubscribe

Company Profile
Company Web Site

Expertcity.com Launches Expertcity2.0 A Complete Suite of Live Support Solutions

Expertcity2.0 introduces person-to-person support tools for Windows, Linux, Mac and Solaris

SANTA BARBARA, CA -August 21, 2000-Expertcity.com, the leading provider of Web-based live help and customer support solutions, today announced the launch of Expertcity2.0, which will provide a full gamut of technologies to enable live global support solutions. Among its new features, Expertcity2.0 includes the first instant messaging communication tool that combines desktop sharing with phone and chat support. In addition to its existing solution for Windows-based PCs, Expertcity2.0 now supports all major platforms including Linux, Solaris and Mac OS.

Expertcity2.0 revolutionizes Web-based live support, allowing companies to move traditional phone-based support operations online quickly and effectively. Due to the overwhelming success since its launch in December 1999, Expertcity.com has been able to add a comprehensive range of Web-based live support solutions covering the needs of individuals and enterprises to its product portfolio. Expertcity2.0 delivers the power of live support in three configurations:

DesktopStreaming ™ (DTS) - DTS provides an integrated application service that allows companies to create a live support solution on the Internet, Intranets and Extranets, putting their support and customer service personnel in immediate, interactive communications with their users. Companies that are licensees of DTS include Sun Microsystems, CompUSA, Cox Communications and SITEL Corporation.
ExpertcityAssist ™ - Expertcity.com’s award-winning live support Web site is the leading destination on the Internet for immediate person-to-person help and advice with computer hardware and software. Since its launch, Expertcity.com has delivered hundreds of thousands of live support sessions. ExpertcityAssist is available on a per incident or subscription basis.
ExpertcitySolutions ™ - Companies can use Expertcity’s live expert services as an outsourced technical support solution. ExpertcitySolutions can be configured to deliver targeted support for specific products, product launches or as a cost-effective adjunct to traditional call centers. ExpertcitySolutions clients include Sun Microsystems and Excite@Home.

Expertcity2.0 provides the support industry with the only technology that enables Web-based cross-platform interactive communications. Using Expertcity.com’s proprietary technology, Expertcity2.0 enables any computer connected to the Internet to communicate instantly and visually with any other desktop. Expertcity2.0 connects support professionals and experts visually to the desktop of clients, giving them the opportunity to see a client’s problems for themselves, as well as resolve issues in an interactive manner. The results include: drastically reduced call times, improved first time resolution of problems, greater customer satisfaction and overall efficiency in delivering support.

“In the last eight months Expertcity.com has become the leading Web destination for live help on tech support issues,” said Andreas von Blottnitz, President and CEO of Expertcity.com. “Expertcity.com’s success with users has increased the demand for our technologies and expertise in the enterprise. As more and more companies move their own support and services operations online, we are witnessing a revolution in the way support personnel communicate and interact with their customers. With Expertcity2.0 we are strongly positioned to deliver the superior solutions, live help and customer support that markets demand.”

About Expertcity.com

Expertcity.com is the leading provider of Web-based live help and customer support solutions. Expertcity.com offers superior Web-based live support tools using its proprietary, patent-pending technology, which enables desktop sharing, mutual mouse and keyboard control, online telestration and chat. Expertcity.com’s investors include Sun Microsystems, ZDNet, Bertelsmann Ventures and Wit Capital.

The company has won numerous awards including PC Magazine’s Top 100 Sites and was recently named a Forbes Best of the Web B2B site. The company has relationships and partnerships with some of the leading names in the technology industry including Sun Microsystems, ZDNet, Cox Communications, Excite@Home, SITEL Corporation, and CompUSA. Headquarters for Expertcity.com are located in Santa Barbara, California. For more information on Expertcity.com, visit www.expertcity.com.

###

Expertcity.com, DesktopStreaming, ExpertcityAssist, and ExpertcitySolutions are trademarks of Expertcity.com, Inc. Other product and company names may be trademarks, registered trademarks or servicemarks of their respective owners.

Editorial Contact:
Shannon Kelley
Expertcity.com
805-690-6448
shannon@expertcity.com

top of page