|
Press Release |
|||
|
RightNow Technologies Expands its License of Expertcity’s DesktopStreaming™Web-based CRM leader RightNow Technologies enhances the service level of its customer support by expanding its use of DesktopStreamingSANTA BARBARA, CA and BOZEMAN, MT August 20, 2001 – Expertcity, Inc., the leading provider of Web-based remote-access and customer support technologies, announced today that RightNow Technologies, Inc., a leader in Internet customer service, has expanded its license of Expertcity DesktopStreaming online customer support solution. DesktopStreaming allows RightNow’s customer support representatives to assist their customers in real time."We were early adopters of DesktopStreaming and have been very happy with the advantages it has given us in serving our customers," says Rob Irizarry, RightNow Technologies Director of Technical Support. "We have expanded our license of DesktopStreaming as it is clear to us that the high-touch remote hardware diagnostics capabilities provided by Expertcity's technology add significant value to our customer support efforts, making the process of support delivery much more efficient and cost-effective. Because we are in the business of delivering high-end customer service solutions, our own customer service must be top of the line. We evaluated other potential tools in this space, but none could provide DesktopStreaming's feature set and ease of use. We are pleased to expand our use of DesktopStreaming as the response from our customers has been extremely positive." “We are proud to include RightNow Technologies in our growing list of CRM companies that are using DesktopStreaming to support their customers,” says John Greathouse, Expertcity’s CFO and senior vice president of strategic development. “RightNow has a long track record of innovation in the CRM market, so it is no surprise that they were among the first customer service companies to recognize the value of our technology. The fact that they have expanded their initial license of DesktopStreaming is significant validation of the high quality, reliability and effectiveness of our unique customer support solution.” About RightNow Technologies, Inc. RightNow Technologies is a leading global provider of field-proven Internet customer service solutions that deliver rapid return on investment. RightNow Technologies has been named the second fastest-growing software company by Softletter, an industry newsletter that publishes an annual ranking of the top 100 independent PC software companies in the U.S. RightNow's comprehensive solution includes Web-based self-service, chat, email management and customer metrics. This solution features integrated product architecture, highly intuitive user interfaces and centralized workflow management – all based on a proprietary customer-driven, self-learning knowledge base. RightNow customers include Air Canada, Ben & Jerry’s, Black & Decker, Motorola, Nike, Nortel, Pitney Bowes, Sanyo, Social Security Administration, Sprint, Xerox and more than 1,000 other organizations in a wide range of vertical markets. Founded in 1995, RightNow is headquartered in Bozeman, Montana and has offices in Dallas, London, Munich and Sydney. The company’s products are available in 14 languages through worldwide distribution channels. RightNow can be reached at (877) 363-5678 or www.rightnow.com. About Expertcity, Inc. Expertcity, Inc. is the leading provider of Web-based remote-access and customer-support technologies. The company’s award-winning screen-sharing technology enables users to view and control a computer from remote locations and serves as the foundation for its enterprise services offerings, including internal and external technical support, customer service and online sales. Expertcity has received numerous awards, including recognition as a Top 100 Site from PC Magazine, Forbes Favorite from Forbes.com Best of The Web and the CNET Editors’ Choice. Founded in 1999, the company’s clients include Sun Microsystems, Intuit, Bertelsmann, Nortel Networks, Colgate-Palmolive, Honeywell, CompUSA, DecisionOne, Witness Systems, Cox Communications, CDW, Talisma, Sage, RightNow Technologies, Inc., Cablevision, Peachtree, Allied Mortgage Capital Corporation, eSylvan, MicroWarehouse, SkillSoft, Harcourt-Brace, SaskTel and Bluestone Software. Investors include Sun Microsystems, ZDNet, Bertelsmann Ventures and Wit SoundView Ventures. Headquarters are located in Santa Barbara, California. Expertcity and DesktopStreaming are trademarks of Expertcity, Inc. Other product and company names may be trademarks, registered trademarks or service marks of their respective owners. Editorial Contact: Shannon Kelley Expertcity.com 805-690-6448 shannon@expertcity.com top of page |
|||