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Expertcity DesktopStreaming™ named “Best-in-Class” winner in The Third Annual Users Choice Awards presented by CUSTOMER Support Management magazine and RealMarketSANTA BARBARA, CA, August 8, 2001 — Expertcity has been named “Best-in-Class” winner in The Third Annual Users Choice Awards, sponsored by CUSTOMER Support Management magazine and RealMarket. DesktopStreaming™ competed in the category of Assisted Service Solutions.The Users Choice Awards is the only awards program in which customer relationship management (CRM) products/services are judged by the end user. There were 132 product entries in a total of 23 categories including: Customer Satisfaction Measurement Solutions, Online Customer Management Applications, Sales Automation Solutions, Integration/Implementation Services, and Knowledge Management Solutions. More than 8,000 end users evaluated this year's products/services to determine the winners. At the ICCM/CRM Solutions Conference and Expo held at McCormick Place in Chicago on August 1, awards were presented by Katherine Grayson, Editorial Director of CUSTOMER Support Management, Gary Lemke, President of RealMarket, and a team of special guest presenters from the Users Choice Awards Program Partners. The guest presenters included: Pete McGarahan, Chairman, STI Knowledge 2000; Paul Hebner, Executive Vice President, Call Center Networking Group; Ron Muns, Chairman and Founder, Help Desk Institute; and Eric Hansen, Co-Founder, The Personalization Consortium. Although not able to present, the Customer Support Consortium is also a program partner for the awards. Regarding the awards program, Ms. Grayson stated, "In the three years since we launched this awards program, UCA has continued to grow in prestige, and now, more than ever before, CRM technology product and service users view this singular event as the arbiter of CRM product and service quality." "It is a strong testimony to have your customers rate you high for both product quality and value.” added Gary Lemke, President of RealMarket. “We are very thankful that our customers have once again expressed their confidence in DesktopStreaming by declaring it a Users Choice winner for the second year in a row,” said John Greathouse, Expertcity CFO and SVP of Strategic Development. “This recognition further validates DesktopStreaming's position as a leading Web- based CRM tool which enhances the productivity of customer support organizations by reducing call handling times and increasing first-call resolution rates.” About CUSTOMER Support Management magazine CUSTOMER Support Management (www.customersupportmgmt.com), the magazine for optimizing the customer relationship, is the only enterprise-level solutions publication written exclusively for executives, directors and managers responsible for CRM, from the customer service and eService viewpoint. About RealMarket RealMarket provides fact-based market research for customer relationship management organizations, and publishes RealMarket Today! — the daily source for the latest breaking news in CRM, delivered directly to you via e-mail. About Expertcity, Inc. Expertcity, Inc. is the leading provider of Web-based remote-access and customer-support technologies. The company’s award-winning screen-sharing technology enables users to view and control a computer from remote locations, and serves as the foundation for its enterprise services offerings, including internal and external technical support, customer service, and online sales. Expertcity has received numerous awards, including a Top 100 Site from PC Magazine, Forbes Favorite from Forbes’ Best of the Web and CNET’s Editors’ Choice. Founded in 1999, the company’s clients include Sun Microsystems, Intuit, Bertelsmann, Nortel Networks, Colgate-Palmolive, Honeywell, CompUSA, DecisionOne, Witness Systems, Cox Communications, CDW, Talisma, Sage, RightNow Technologies, Cablevision, Peachtree, Allied Mortgage Capital Corporation, eSylvan, MicroWarehouse, SkillSoft, Harcourt-Brace, SaskTel and Bluestone Software. Investors include Sun Microsystems, ZDNet, Bertelsmann Ventures and Wit SoundView Ventures. Headquarters are located in Santa Barbara, California. Expertcity.com, Expertcity, GoToMyPC, GoToMyPC.com, and DesktopStreaming.com and DesktopStreaming are trademarks of Expertcity, Inc. Other product and company names may be trademarks, registered trademarks or service marks of their respective owners. Editorial Contact: Shannon Kelley Expertcity, Inc. 805-690-6448 shannon@expertcity.com top of page |
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