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EXPERTCITY’S DESKTOPSTREAMING NAMED GOLD WINNER IN THE FOURTH ANNUAL USERS CHOICE AWARDS PRESENTED BY REALMARKETSANTA BARBARA, Calif., August 6, 2002. Expertcity, Inc., the leading provider of Web-based remote-access and customer-support technologies, received top recognition in The Fourth Annual Users Choice Awards, sponsored by RealMarket. DesktopStreaming,Ô Web-based screensharing solution won the Gold Users Choice Award in the category of Assisted /Self-Service.“Recognition from our customer-base is particularly gratifying,” says Brian Donahoo, senior vice president, products at Expertcity, Inc. “For the second consecutive year, our customers have distinguished DesktopStreaming as the gold standard for optimizing both their phone-based and online self-service support operations.” DesktopStreaming is a Web-based remote-assistance solution that downloads in seconds from the Web. It enables full remote desktop sharing with mutual mouse and keyboard control, chat, whiteboard and file transfer. Clients using DesktopStreaming report significantly improved help desk and IT support metrics. Incident-handling time and customer dispatch services are considerably reduced, offering measurable efficiencies of cost, company resources and customer satisfaction. “With the introduction of DesktopStreaming Phone Mode this year, clients were able to seamlessly extend our award-winning screensharing solution to traditional phone- based agents,” says Donahoo. “Clients quickly realized the value of balancing cost-effective Web-based services with traditional phone support to stay close to their customers.” The Users Choice Awards is the only awards program in which customer relationship management (CRM) products are judged by the end user. There were 80 product entries in a total of 25 categories including: Contact Center Management, Contact Center Tools, Multi-Channel E-Services, and Customer Satisfaction Measurement Solutions. At the International Call Center Management Conference & Expo held July 29 – Aug 1, awards were presented by Gary Lemke, president of RealMarket and special guest presenters including Rhonda Proctor, editor of Contact Professional – the official publication of the Call Center Networking Group and Steve Wecksler, senior vice president of Certification for STI Knowledge. “It takes more than just a good product to create happy customers. These winners are obviously doing a number of things well to receive high praise from their customers” stated Gary Lemke, president of RealMarket. About Expertcity, Inc. Expertcity, Inc. is the leading provider of Web-based remote-access and customer-support technologies. The company's award-winning screen-sharing technology enables users to view and control a remote computer. Expertcity offers two products: DesktopStreamingä — an application service that allows enterprises to remotely assist their users with technical support, and GoToMyPCä — a remote access solution that enables individual users and enterprises to access and work on their PCs from any Internet location. Expertcity services more than 800 corporate clients, including: Cox Communications, Siemens, Sun Microsystems, Best Software, Colgate-Palmolive, Intuit, Autodesk, Cablevision, EarthLink and Microsoft Great Plains Business Solutions. Founded in 1997, Expertcity is financially backed by Sun Microsystems, CNET, Bertelsmann Ventures and SoundView Ventures. The company is privately held with headquarters in Santa Barbara, California. About RealMarket RealMarket is a market research and intelligence firm dedicated to helping advance the Customer Relationship Management market through research and education. The company publishes RealMarket Today!, a daily email that covers news and financial information for the CRM industry and reaches over 30,000 readers daily. Additionally, RealMarket produces RealMarket Live!, a weekly webcast "talkshow" featuring discussions with industry leaders on driving topics in customer management. RealMarket is headquartered in Indianapolis, Indiana. ( http://www.realmarket.com ) Editorial Contact: Heidi Wieland Expertcity, Inc. 805-690-6481 heidiw@expertcity.com top of page |
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