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EXPERTCITY’S DESKTOPSTREAMING™ SCREEN-SHARING SOLUTION AND ROI DISCUSSION FEATURED AT THE HELP DESK INSTITUTE EXPOAward-Winning DesktopStreaming Support Solution at HDI-CSSM, Booth 624, April 14-16, 2002SANTA BARBARA, Calif., April 12, 2002 – Expertcity, Inc., the leading global provider of Web-based remote-access and customer-support technology will present DesktopStreaming™, the company’s award-winning screen-sharing solution, at this year’s Help Desk Institute, the industry’s premier help desk and support convention and exposition.The DesktopStreaming presentations will explore the benefits of Web-based screen sharing, including: · Value as a support and training tool · Justification for help desk support · Secure, easy and cost-effective installation and management Expertcity will assess the current state of the help desk and support environment, discuss key concerns and requirements for optimizing operations and compute the help desk efficiency gains of implementing a Web-based screen-sharing solution. Commercial case studies and enterprise integrations with Remedy, Motive, Aspect and Siebel will be discussed. DesktopStreaming is a Web-based support solution designed specifically for customer-support environments. DesktopStreaming’s ScreenSharing feature allows support representatives to remotely view the customer’s computer and share mouse and keyboard control. Support representatives can perform hardware and software configurations, software upgrades and installations or file transfers without leaving their desks. With screen-sharing technology, customers do not need to pre-install software, perform a setup or configuration or even reboot a PC. DesktopStreaming’s screen-sharing technology allows companies to effectively communicate with their customers. Clients using DesktopStreaming report significantly improved help desk and IT support metrics. Incident-handling time and customer dispatch services are considerably reduced, offering measurable efficiencies of cost, company resources and customer satisfaction. About Expertcity, Inc. Expertcity, Inc. is the leading provider of Web-based remote-access and customer-support technologies. The company's award-winning screen-sharing technology enables users to view and control a remote computer. Expertcity offers two products: DesktopStreaming -- an application service that allows enterprises to remotely assist their users with technical support, and GoToMyPCä -- a remote-access solution that enables individual users and enterprises to access and work on their PCs from any Internet location. Expertcity services more than 400 corporate clients, including: Cox Communications, Siemens, Sun Microsystems, Best Software, Colgate-Palmolive, Intuit, Ikon Office Solutions and Microsoft Great Plains Business Solutions. Founded in 1997, Expertcity is financially backed by Sun Microsystems, CNET, Bertelsmann Ventures and SoundView Ventures. The company is privately held with headquarters in Santa Barbara, California. Editorial Contact: Heidi Wieland Expertcity, Inc. 805-690-6481 heidiw@expertcity.com top of page |
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