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EVERDREAM OPENS STATE OF THE ART CUSTOMER SOLUTIONS CENTER TO SERVE GROWING CUSTOMER BASEOutsourced IT Pioneer Expands Customer Support Capabilities With New Charlotte FacilityCharlotte, NC – November 15, 2000 - EverdreamÔ Corporation, the pioneer in outsourced information technology (IT) services for small and medium offices, today announced it will open an expansion facility in Charlotte to serve the needs of new customers around the nation. The 50,000 square-foot Solutions Center will utilize state-of-the-art call routing, call management, and remote technical support technology to deliver unprecedented service to Everdream customers. Everdream selected Charlotte after conducting extensive research on more than 15 cities throughout the Eastern United States. Charlotte provided an excellent combination of a technology-oriented labor force, access to top schools and a high quality of life. “We are very pleased that Everdream chose Charlotte to open its first East Coast Center, adding to our growing information technology base," said Charlotte Mayor Pat McCrory. Everdream will be hiring for a variety of positions in Charlotte including Solutions Analysts, Supervisors, Network Engineers and Systems Administrators. “After careful evaluation of the major business centers in the East, we determined that Charlotte was the ideal place to begin our national expansion. We are pleased to be a member of the Charlotte business community and look forward to working with the City,” said Everdream CEO Gary Griffiths. The Charlotte Solutions Center will support Everdream customers across the nation. For an affordable and predictable monthly fee, customers quickly gain access to enterprise-class IT expertise, as well as products and services that increase productivity, reduce expenses and leverage the Internet. Everdream's multiple pending patents in remote service technology enable world-class, 24/7 Solutions Centers to deliver on an unprecedented service guarantee. Every subscription to Everdream's outsourced IT service includes secure backup, virus protection, virtual desk-side assistance software, self-healing capabilities, unlimited nationwide Internet access (with high-speed DSL available), web-accessible email, web hosting and design, all delivered through HP desktop PC's, laptops and servers. “It’s exciting that a company as innovative and customer-centric as Everdream has chosen my home state for expansion. It’s even more exciting that they have hired a native to run the facility and are truly creating jobs for those of us that call North Carolina home,” said Mike Lewis, Director of Everdream’s Charlotte Solutions Center. About Everdream Everdream Corporation provides outsourced information technology (IT) expertise, products and services that enable small and medium sized offices to focus on their core competencies. For a low monthly fee, subscribers can quickly and easily gain access to large enterprise-class IT expertise, services and products that can increase productivity, reduce expenses and effectively leverage the Internet. Everdream's single point of contact 24/7 solution center delivers an unprecedented service guarantee. Standard features offered to Everdream customers include secure online backup; virus protection; bug fixes; virtual hands-on assistance software; self- healing capabilities; unlimited nationwide Internet access including a Web-based email account; Web design and hosting; high-speed DSL connectivity; new Hewlett- Packard PCs, laptops and servers, and more. - more - Headquartered in Fremont, California, Everdream serves computer users nationwide. The company is backed with nearly $70 million from strategic investors such as Hewlett-Packard, XO Communications, Siebel Systems, Netopia and Ricoh, as well as highly regarded institutional investors, including Draper Fisher Jurvetson, Canaan Partners, NEThave and Portage Ventures. For more information, visit Everdream’s Web site at http://www.everdream.com , or call 1-888-663-6649. “Everdream” is a trademark of Everdream Corporation. All other trademarks or product names are the property of their respective owners and are hereby recognized as such. Editorial Contact: Vicki L. Boatman Everdream Corporation 510/818-5680 vboatman@everdreamcorp.com top of page |
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