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Everdream Announces "Everdream Direct"Everdream's Award-winning Managed Desktop Services Are Now Available on Clients' Existing Hardware and SoftwareFremont, CA—October 29, 2001—Everdream™ Corporation, a leading provider of Managed Desktop Services, today announced Everdream Direct, the latest offering in the suite of Everdream services. The new Everdream Direct solution allows clients to capture the benefits of Everdream’s Managed Desktop Services directly on their existing desktop infrastructure, allowing customers the choice of computer platform and provider. “Offering our customers support services for their existing desktop systems is critical for managing a company’s desktop environment. With Everdream Direct, we can support a company’s existing desktop systems, offering the benefits of our system tools, technology, and single point-of-contact Help Desk. This new solution emphasizes Everdream’s commitment to help clients tackle their most pressing IT concerns while retaining their current PC assets,” said Gary Griffiths, President and CEO of Everdream. “Everdream Direct is the latest example of new services designed to allow the growing enterprise IT staff unparalleled levels of flexibility and support in maintaining their desktop computing systems. Coupled with the recently released Everdream Control Center, new cost and control standards for Information Technology have been set.” Everdream Direct allows easy Internet-based deployment of tools to clients’ existing PC systems. Everdream Direct customers have options to receive best-of-class system tools including Asset Inventory tracking, automated software updates, Everdream Online Backup, Virtual Desk-Side Assistance™, and Norton AntiVirus, all backed by Everdream’s award-winning 24X7 live customer support team. With support for multiple Microsoft Windows® platforms, Everdream Direct provides the flexibility to support PC’s with hardware from virtually all manufacturers and many configurations. In addition, Everdream Direct provides a single point of contact for end user issues through the Everdream Solutions Center. The Everdream Solutions Center is the cornerstone of Everdream services, providing remote diagnostics and 24/7 live assistance for hardware and software technical issues plus application “how to” support. In addition, the Solutions Center works with customers to develop escalation procedures for warm hand-offs to the customers’ internal IT staff or a customer designated third party provider when specialized support personnel are required. Keenly aware of the decision-making criteria of customers, Everdream services factor in reduced costs and value-added service levels. "As a non-profit organization, we are continually faced with addressing and updating our IT needs, while streamlining administrative costs," said Peter Hero, President, Community Foundation Silicon Valley. "When we learned about the Everdream services, and compared them to our existing in-house situation and other options, we found the Everdream solution to be much more cost effective, and provided enhanced service levels for our existing systems while we made the transition to Everdream Complete. In fact, with the improved service that we have experienced, I would feel remiss in not recommending Everdream to a fellow community foundation." Everdream Direct gives the customer unprecedented control of their desktop infrastructure through the Everdream Control Center, an innovative Web-based management console that provides IT staff the information needed to gain greater knowledge of their desktop environment. IT managers can now access a broad set of information including hardware configurations, installed software, and desktop locations. The Everdream Control Center leverages the integration of systems tools with information from the Solutions Center and operational activities for effective asset management and tracking. About Everdream Everdream is a leading provider of managed desktop services. Everdream’s unique approach to managed desktop services combines a 24/7 team of trained “solutions analysts” with a proprietary backend management system, providing a suite of imbedded services including asset management, process management, application and hardware management, secure data backup, virus protection, procurement, and image management – all delivered seamlessly to the end user and the IT manager via our patented, integrated services delivery infrastructure. With facilities in Fremont, California and Charlotte, North Carolina, Everdream serves customers nationwide. Everdream has received several notable IT industry awards, including PC Magazine’s “Editors’ Choice Award” for Packaged Solutions; UPSIDE Magazine’s 6th Annual Hot 100 Award; Smart Partner’s “Smart 100 Businesses for 2001”, and many others. For more information, visit the Everdream website at www.everdream.com, or call 1-888-663-6649. "Everdream" is a trademark of Everdream Corporation. All other trademarks or product names are the property of their respective owners and are hereby recognized as such. Editorial Contact: Vicki L. Boatman Everdream Corporation 510-81805680 vboatman@everdreamcorp.com top of page |
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