etalk Continues Expansion in South American Contact Center Market, Announces New Reseller and Support Partnership with Anew e- Business Distribution (email this article)

etalk Corporation (Company Profile, Past Stories, Case Studies) , the global leader of Performance Impact™ solutions for contact centers, today announced a strategic partnership with Anew e-Business Distribution, c.a., a privately held Venezuelan company with operations in Venezuela, Colombia, Ecuador, Peru and Bolivia. Anew will join etalk’s Worldwide Business Partner Program, reselling etalk’s solutions in the rapidly expanding South American contact center market. Additionally, Anew will provide training and support services for etalk end users, adding an even higher level of customer care for etalk’s international customers.

A recent report from Datamonitor stated that the South American contact center market will be the fastest growing in the world, leaping from 177,000 in 2001 to nearly 700,000 agent positions by the end of 2007.

“We are working in partnership with etalk because we believe in the company’s Performance Impact offering and their ability to deliver tangible benefits and returns to customers in our market,” said Alexandra Kreft, director of business development for Anew. “etalk’s solutions fill a genuine need for companies in South America that are focused on quality and consistency of service.”

Anew is comprised of a converged communications solutions portfolio that has been developed through strategic alliances with leading market technology suppliers such as etalk. Adding etalk Qfiniti™, etalk Recorder®, etalk Advisor™ and etalk Expert™ to its comprehensive offerings will further enable the company to support its customers with such strategic initiatives as customer interaction recording, performance analysis and eLearning. The company’s long-standing history and reputation, along with its extensive experience in the South American contact center market, have made it an especially effective distributor and supporter of best-in-class solutions.
“This strategic partnership with Anew will extend our customer service function in the region as the company operates in both a sales and support capacity for our customers,” said John Sweeton, etalk’s vice president of global channel sales. “In addition, Anew’s deep understanding of our solutions and technical environment makes them an excellent partner that will enable us to make our software even more readily available to companies interested in capturing customer intelligence, optimizing workforce performance and improving customer experiences.”
About Anew
Anew e-Business Distribution, c.a. is a privately held Venezuelan company with operation in diverse Andean countries, formed by the totality of the management and operative personnel who until June of the 2001 was responsible for the success achieved by Alcatel of Venezuela, in the design and implantation of corporate and enterprise telecommunication solutions in the Venezuelan market.

About etalk
etalk is a global leader of Performance Impact solutions for enterprise contact centers. Since its inception in 1983, etalk solutions have been used to build valuable long-term customer relationships at more than 1,500 worldwide contact centers, including SRP, MidAmerican Energy, Entergy, AFLAC, ePerformax, Ticketmaster, CIGNA, Sprint, and BlueCross and BlueShield. The etalk suite of integrated solutions, including the Qfiniti™, JASS™, Recorder, Advisor, Expert and Survey™, improve both customer service and the CRM decision-making process. Using etalk advanced call center technologies; customers can achieve higher incremental sales, revenue per customer, and overall profits while increasing customer satisfaction and loyalty. Etalk operates in more than 40 countries through the etalk Worldwide Business Partner Program.