ETALK AND WELLS FARGO TO HOST NOVEMBER 18th WEBINAR ON RECORDING FOR COMPLIANCE TO BOOST QUALITY MONITORING (email this article)

WHAT:          Join etalk and Wells Fargo for an upcoming Webinar entitled “Impacting Agent Performance: Recording for Compliance.”

A new generation of converged technology now combines the capabilities of advanced Call Logging and robust Quality Management solutions.  This new class of logging technology – which delivers multiple recording and playback options, resource management, VoIP support and WM tools – offers measurable benefits for companies in a wide range of industries.  

Today, organizations need to create a comprehensive record of their telephone-based customer contacts.  More stringent compliance regulations now require the recording of virtually all over-the-phone transactions.  Many companies, particularly in the financial, healthcare and insurance arenas, now routinely record 100 percent of their customer contacts to better handle risk management, dispute resolution, liability and customer satisfaction efforts.  

Driven in part by the emergence of new technologies, logging is now a more attractive and affordable alternative.  The benefits afforded by 100 percent call recording, allow customers to utilize a single, cost-effective solution that provides continuous call recording designed specifically for the contact center environment.

WHEN:            Tuesday, November 18, 2003, 11:30 a.m. – 12:30 p.m. EST

WHO:              The “Impacting Agent Performance: Impacting Agent Performance: Recording for Compliance” Webinar will be hosted on CRMXchange's Web site by etalk, the global leader of Performance Impact™ solutions for contact centers and Wells Fargo.

etalk is a global leader of Performance Impact™ solutions for enterprise contact centers. Since its inception in 1983, etalk solutions have been used to build valuable long- term customer relationships at more than 1,500 worldwide contact centers, including SRP, Entergy, AFLAC, ePerformax, Ticketmaster, CIGNA, and BlueCross and BlueShield. The etalk suite of integrated solutions, including the Qfiniti™, JASS™, Recorder®, Advisor™, Expert™ and Survey™, improve both customer service and the CRM decision-making process. Using etalk advanced call center technologies; customers can achieve higher incremental sales, revenue per customer, and overall profits while increasing customer satisfaction and loyalty. etalk operates in more than 40 countries through the etalk Worldwide Business Partner Program.

The Webinar will be presented by Gary Sheroke, Product Line Manager for etalk and John Hueg, Performance Measurement Group Manager for Wells Fargo Home Mortgage.

WHERE:         To register for the Webinar - hosted on CRMXchange.com - participants should visit  http://crmxchange.raindance.com , click the "View Scheduled Events" tab and select “Impacting Agent Performance: Performance: Recording for Compliance” session listing.