etalk Named Winner in Fifth Annual “Users Choice Awards”(email this article)

e-talk Corporation (Company Profile, Past Stories, Case Studies), the global leader of Performance Impact™ solutions for contact centers, announced today that etalk Recorder™ has been named a winner in the Fifth Annual “Users Choice Awards,” sponsored by CRMAdvocate. The solution received top honors in the “quality management” category.
The Users Choice Awards is the only awards program of its kind in which customer relationship management (CRM) products/services are evaluated and judged by the actual end users – the customers. This year’s competition included 106 product entries in a total of four categories. Recorder was the only solution to win an award in the category of quality management. Award winners were determined based on users’ feedback in the areas of satisfaction with a product/service, the overall impact it has had on the ability to interact with their customers, and return on investment.

Recorder supports both agent- and supervisor-initiated live on-demand recording.
It also combines Voice and Screen monitoring to effectively analyze performance improvement needs. With Recorder, contact centers can quickly and easily adjust their monitoring approach to meet virtually any Quality Management requirement.

At the ICCM Conference & Expo held in Chicago August 26 – August 28, Users Choice Awards were presented by Gary Lemke, President of RealMarket and Jeff Chamberlain, Vice President of RealMarket and program manager for the awards program.  “It takes more than just a good product to create happy customers.  These winners are obviously doing a number of things well to receive high praise from their customers” stated Lemke.

Accepting the Users Choice Award on behalf of etalk was Vice President of Marketing Roger Woolley. “As etalk enters our 20th year in the contact center market, we are continuing to strengthen our commitment to developing the most advanced technology to our growing customer base.  The fact that our customers were the driving force behind this recognition reaffirms our belief that our dedication to their success is recognized and appreciated.  We accept this award on behalf of our more than 350 global customers that continue to improve their business processes as a result of our technology.”

About CRMAdvocate
CRMAdvocate (www.crmadvocate.com) represents a group of forward-thinking individuals who, along with their companies, share a commitment to help grow and mature the market through leadership in education and research. In short, the CRMAdvocate program seeks to create a more receptive and larger market for CRM solutions by focusing on success via case studies, success stories and best-in-breed CRM strategies.  Currently, CRMAdvocate has more than 1000 success stories that can be search by vertical industry, application, geography, size of installation and keyword.  

About etalk
e-talk Corporation, headquartered in Irving, Texas, is a global leader of Performance Impact™ solutions for enterprise contact centers. Since 1983, etalk solutions have been used to build valuable long-term customer relationships at more than 1,500 worldwide contact centers, including insurance, telecom, financial, technology and manufacturing companies. etalk’s suite of integrated solutions works across multiple contact channels including e-mail, Web, chat or telephone. etalk’s product family includes Qfiniti™, Recorder®, Advisor™, Expert™, Survey™, and JASS™, which are designed to improve both customer service and the CRM decision-making process. Using etalk’s advanced contact center technology, companies can achieve higher incremental sales, revenue per customer and overall profits, while increasing customer satisfaction and loyalty. Privately held etalk operates in more than 40 countries, utilizing a network of partners and distributors. For additional information about etalk’s Performance Impact tools, visit www.etalk.com or call 972-819-3100.