e-talk Corporation (Company
Profile, Past
Stories, Case
Studies), the global leader of Performance Impact™ solutions for contact centers, today announced the opening of its new office in Sydney, Australia where
Tom O’Sullivan, director of Asia Pacific channel sales, will reside.
“During the past several years, etalk has created strong momentum and achieved global success through both customer acquisition and development of its indirect sales
channels in this region,” said O’Sullivan. “We have found that with a rising number of major Asia Pacific corporations implementing sophisticated customer relationship
management initiatives, they require integrating new technologies to help capture meaningful customer information. As etalk celebrates its 20th anniversary, I’m eager to
continue extending the availability of our award-winning Performance Impact solutions to benefit the contact centers within the Asia Pacific region.”
IDC predicts the offshore contact center market in India and the Asia Pacific region will grow at around 40% annually. According to Call Center Magazine, Australia
continues to be the leading location for pan-Asian or satellite hub call centers. Australia has a sophisticated telecom infrastructure, a highly skilled and multilingual
workforce and comparatively low costs. According to Callcentres.net, 65 percent of Asia Pacific's regional call centers are located there.
“Tom O’Sullivan has a strong record of effective management in sales, marketing and business development,” said Scott Shute, etalk’s CEO. “By having Tom lead our
Sydney office, we can benefit from his strategic and tactical strengths. We look forward to his contributions in helping our company better develop and expand etalk’s
Worldwide Business Partner Program while having better access to our growing client base in the Asia Pacific region.”
O’Sullivan joined etalk after his tenure at Expanets, a leading provider of voice and data solutions and Value Added Reseller of Avaya, where he served as regional sales
director of national accounts. At Expanets, he managed a team of associates in a 10-state region and covered all aspects of Global Account performance. His
responsibilities included strategic relationship development, and developing software and hardware solutions for converged networks including IP, data networking, CRM and
multi-media contact center applications. Prior to joining Expanets, O’Sullivan worked for more than a decade in several key sales and sales management roles with
AT&T and Lucent Technologies.
For more information, contact Tom O’Sullivan at Tom.O'Sullivan@etalk.com or +61 2 8912 2130. Or write O’Sullivan at Level 21, 201 Miller Street, North Sydney, NSW
2060.
About etalk
e-talk Corporation, headquartered in Irving, Texas, is a global leader of Performance Impact™ solutions for enterprise contact centers. Since 1983, etalk solutions have been
used to build valuable long-term customer relationships at more than 1,500 worldwide contact centers, including insurance, telecom, financial, technology and manufacturing
companies. etalk’s suite of integrated solutions works across multiple contact channels including e-mail, Web, chat or telephone. etalk’s product family includes Qfiniti™,
Recorder®, Advisor™, Expert™, Survey™, and JASS™, which are designed to improve both customer service and the CRM decision-making process. Using etalk’s
advanced contact center technology, companies can achieve higher incremental sales, revenue per customer and overall profits, while increasing customer satisfaction and
loyalty. Privately held etalk operates in more than 40 countries, utilizing a network of partners and distributors. For additional information about etalk’s Performance Impact
tools, visit www.etalk.com or call 972-819-3100.
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