A number of veteran executives have joined the advisory board of Client Outsource (www.clientoutsource.com).
The advisory board now includes Scott Shute, CEO of etalk, a global leader of performance impact solutions for call centers, as well as a former Vice President at SITEL,
one of the world's largest customer relationship management outsourcers. Harry Sethna, now at Fernasé, was formerly a member of the SITEL team that set
up operations in India, Canada, and the Caribbean. Suresh Bansal, Chairman of Melstar, has also joined. Another new advisor, Bill Morgan, with e-
collaboration firm bTrade in Irving, Texas, said "The founders have done this before, and they have all of the skills, capabilities, and resources to make the company
successful. I was impressed that they brought on such an experienced team so quickly." A full list of Client Outsource's advisers is available on their
website.
The company's clients outsource technical support, customer service, and direct sales or back office operations to a Client Outsource call center in India. A company
might contract with Client Outsource to answer all of its technical support calls, which then would be answered and resolved by agents in India that have been trained in the
client-company's software application.
"The Advisory board is made up of people that bring in the right mix of market knowledge, customer and investor contacts and operational experience," said
Vivek Sekhar, Founder of 2i Capital, a Venture Fund that has offices in London and Bangalore, and operations in Austin and Silicon Valley.
The offshore outsourcing market represents one of the few areas in private equity (sometimes in the form of venture capital) that are still seeing significant
investments. The market has been growing at a 50% rate for the past two years, and some of the best-managed companies have been growing revenues in the 350%
range. Many of the VCs that invest in this market view it as a perfect play in the downturn, since demand is enhanced when corporate profits are under pressure.
Publicly recorded investments for the past year exceeded $200M with a large percentage believed to have been kept private. Mergers & acquisitions are
expected to continue, giving high-growth companies in the sector further opportunities to sell or attract further rounds of investment.
What sets many of the higher growth companies apart is the presence at formation of a group of highly experienced industry managers. Staff that formerly managed
the largest corporate customer support operations in India have started several of the top outsourcing companies in India.
About Client Outsource
Client Outsource is a leading edge offshore service provider in outsourced customer relationship management, including technical support, sales and back-office support for
customers in North America and Europe. Founded by Dell call center business veterans Vinoo A. Mehera and Christopher Ewen, Client Outsource is committed to
excellence in customer experience paired with economic efficiency in providing a full suite of end-to-end customer interaction services encompassing voice, web, and email
via its facilities in India. Information on Client Outsource and its services can be obtained at www.clientoutsource.com
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