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Harley-Davidson Selects E.piphany's Service Center SolutionE.piphany's Advanced CRM Solution Supports a World Class Motorcycling Experience for the Harley-Davidson CommunitySAN MATEO, Calif., Dec. 4 / -- E.piphany, Inc, (Nasdaq: EPNY - news) today announced that Harley-Davidson has chosen E.piphany to provide the company's contact center software solution. The E.piphany Service Center solution will power Harley-Davidson's contact center initiatives, enabling proactive service and support for dealers and consumers worldwide. With E.piphany's intelligent CRM software, Harley-Davidson will have the technical ability to gain a more complete understanding of its customer base, anticipate the needs of its dealer network and have the insight to execute the right service action to strengthen relationships.Harley-Davidson's E.piphany-based customer contact management system will be integrated with the existing technology infrastructure to provide the business intelligence to reduce cycle time for issue resolution and decrease repeat calls regarding the same issue. E.piphany's contact center software will also help Harley-Davidson better manage incoming customer/dealer inquiries in the call center by providing more robust service and highly personalized assistance. Additionally, E.piphany software will give Harley-Davidson better visibility into its demand-chain by identifying and analyzing information that will contribute to product trending analysis. A key requirement for Harley-Davidson is the ability to leverage E.piphany's open architecture to drive further value from existing technology investments for greater quality of service and lower total cost of ownership. ``Because of Harley-Davidson's unequaled product and extraordinary customer loyalty requirements, this was one of the most coveted CRM opportunities of the year,'' said Roger Siboni, president and CEO of E.piphany. ``We are extremely proud to be chosen by Harley-Davidson as their CRM partner and look forward to helping them further their exceptional reputation.'' Accenture, the world's leading management and technology consulting organization, is working with Harley-Davidson to deliver the E.piphany solution. About E.piphany E.piphany is a leading provider of next-generation customer relationship management software for the Customer Economy. By providing an integrated suite of software solutions, the E.piphany E.5(TM) solution blends web-based analytic and operational CRM to unify all inbound and outbound marketing, sales and service customer interactions. E.piphany E.5 enables a single, enterprise-wide view of each customer to help global businesses better understand and proactively serve customers in real time. With worldwide headquarters in San Mateo, California, E.piphany has regional operations and offices throughout North America, Europe and Asia Pacific. NOTE: E.piphany, E.5 and the E.piphany logo are trademarks of E.piphany, Inc. All other trademarks are the property of their respective owners. Editorial Contact: Kim Stocks E.piphany, Inc. 650-356-5863 kim.stocks@epiphany.com top of page |
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