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Brience and E.piphany Join Forces to Deliver Next-Generation Mobile CRMSAN FRANCISCO and SAN MATEO, Calif.--(BUSINESS WIRE)--Oct. 17, 2000--Partnership Will Help Extend E.piphany's Web-Based, Intelligent Customer Interaction to Broad Array of Wireless Devices Brience(tm), Inc., a provider of platform software for extending e-business applications to wireless devices, and E.piphany, Inc. (Nasdaq:EPNY - news), the leading provider of intelligent customer interaction software, today announced that Brience will partner with E.piphany on solutions designed to deliver the groundbreaking E.piphany E.5(tm) system to any wireless device. The Brience-E.piphany relationship will allow field service and sales representatives to use a broad array of wireless devices to access customer information and analytics in order to deliver superior customer experiences and strengthen customer loyalty. The E.5 system from E.piphany, which was voted one of the 10 most influential e-business companies by Business Week, is the only natively Web-based CRM system that provides a single view of customers across every touchpoint. The Brience 2.0 Framework(tm) is a mobile platform that allows companies to extend enterprise applications quickly and easily to wireless devices. ``Our alliance with E.piphany allows us to broaden the range of mobile devices that can access CRM, using a platform approach that offers a vast improvement over existing ''custom`` solutions,'' said Rod McGeary, CEO of Brience. ``E.piphany sets itself apart by providing CRM capabilities that offer real insight into customer behaviors. The Brience 2.0 Framework gives you many options for putting that insight in your pocket, allowing businesses to take the power of CRM into real-life customer situations where it can have the most impact. This relationship is another step in our efforts to help companies leverage the power of wireless eBusiness.'' ``We're working with a roster of Global 1000 customers today to help them create a CRM infrastructure that will also meet their needs in the future,'' said Roger Siboni, president and CEO of E.piphany. ``Our customers know that ability to take immediate action is the active ingredient in a CRM system. Brience is a key ingredient in our larger plan to let E.5 users leverage customer insight and take action, no matter where they are or what device they're using to access the system.'' Under the terms of the alliance, Brience has joined E.piphany's partner program and the two companies will jointly develop products that will be designed to extend the functionality of E.piphany's CRM software to wireless devices. The agreement will also involve joint marketing and sales. Brience 2.0 Framework - A Universal Delivery Platform The Brience 2.0 Framework is a software platform that lets businesses easily and quickly extend their eBusiness applications to any Internet-enabled device while preserving a rich and consistent user experience. Brience 2.0 allows businesses to mobile-enable their critical enterprise applications and information without adding additional infrastructure, duplicating existing data or compromising system security. The framework has three core components: the Experience Delivery Server(tm), which recognizes the device, the bandwidth speed and user preferences and dynamically delivers content formatted to meet those specifications; the Development Environment, an intuitive, visual framework that lets companies customize the software in order to adapt to new business requirements; and the Wireless Edge Server(tm); an optional package that allows companies to enhance service quality for premium users and give priority to their most important business processes. Brience has formed partnerships with many leading enterprise and wireless companies, such as BroadVision, Sprint PCS, Research in Motion, Oracle, Lucent Technologies, Sun Microsystems and Cisco Systems, to help companies realize the power of wireless e-business. The E.piphany E.5 System The E.piphany E.5 System is a set of next-generation solutions that brings together analytic and operational customer relationship management (CRM) for the first time- enabling companies to uncover deep insights and act on them immediately. E.piphany E.5 is the only Web-based, intelligent CRM solution set that coordinates and unifies in real time all inbound and outbound interactions with customers, regardless of whether they fall into the business-to-consumer or business-to-business category. E.piphany E.5 intelligent customer interaction solutions are driven by customer analytics, campaign management, and real-time personalization span all customer touchpoints and provide a single view of the customer, offer true real-time personalization to optimize every interaction, and are Web-based from the ground up. About Brience Brience provides the universal delivery platform for the Adaptive Web, offering enterprise solutions that let companies dynamically customize and deliver any information to any wireless or broadband device. Brience solutions are based on open, global standards, allowing businesses to adapt their infrastructures to changing market conditions quickly and with minimal risk. Through its relationships with the leading visionaries of the Internet Infrastructure, Brience is helping to define the future of broadband and wireless communications in the enterprise. Additional information about Brience can be found at http://www.brience.com or by calling 1.866.BRIENCE. About E.piphany E.piphany is the leading provider of intelligent customer interaction software for the Customer Economy. By providing an integrated suite of software solutions, E.piphany E.5 blends web-based analytic and operational CRM to unify all inbound and outbound marketing, sales and service customer interactions. E.piphany E.5 enables a single, enterprise-wide view of each customer to help global businesses better understand and proactively serve customers in real time. With worldwide headquarters in San Mateo, California, E.piphany has regional operations and offices throughout the U.S., Europe and Asia Pacific. For additional information, please contact the E.piphany sales organization at 1-877-764-4163 or on the Web at info@epiphany.com Brience, Brience 2.0 Framework, Experience Delivery Server, Brience Development Environment and Wireless Edge Server are trademarks of Brience, Inc. E.piphany, E.5 and the E.piphany logo are trademarks of E.piphany, Inc. Other names, trademarks or registered trademarks are the property of their respective holders. This press release contains certain forward-looking statements within the meaning of the safe-harbor provisions of the U.S. federal securities laws. These forward-looking statements are subject to risks and uncertainties that could cause actual results to differ materially from those expressed in the forward-looking statements. Many of these risks and uncertainties relate to factors that are beyond the companies' ability to control or estimate precisely, such as future market acceptance of the companies' jointly developed products, future market conditions and the behavior of other market participants. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date of this press release. The companies do not undertake any obligation to publicly release any revisions to these forward-looking statements to reflect events or circumstances after the date of this press release. Editorial Contact: Kim Stocks E.piphany, Inc. 650-356-5863 kim.stocks@epiphany.com top of page |
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