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E.PIPHANY AND DELOITTE CONSULTING JOIN FORCES TO DELIVER NEXT GENERATION CUSTOMER MANAGEMENT SOLUTIONSGlobal alliance uses customer intelligence to drive customer loyalty and enterprise profitabilitySAN MATEO, Calif., October 3, 2000-E.piphany, Inc., (Nasdaq: EPNY) the leading provider of intelligent customer interaction software, and Deloitte Consulting, one of the world's top e-Business management consulting firms, today announced a global alliance to help companies transform the way they build relationships with their customers. Combining the knowledge and technical expertise of two leading innovators, the alliance will help companies re-define the rules and build next generation, Web-based customer relationship management solutions.The first generation of CRM initiatives enabled companies to automate the operations of interacting with customers. The alliance between Deloitte Consulting and E.piphany will enable companies to go a step further by leveraging customer intelligence and converting that data into marketing programs that can then be integrated into a company’s multi-channel sales and service functions. Recognizing that this type of execution will enhance customer loyalty and enterprise profitability, Deloitte Consulting will train as many as 200 consultants on E.piphany software. E.piphany will tap the extensive resources of Deloitte Consulting for a variety of engagements that require a full range of e-Business strategy and implementation services. Deloitte Consulting is building specific solutions for several industries including financial services, communications, consumer business, manufacturing, automotive and health care to help companies manage interactions at all touch points throughout the customer relationship. Clients will be able to achieve new levels of lifetime customer relationships through E.piphany’s real-time analytic, campaign management, personalization solutions and interactive tools. “We are very pleased to be working with Deloitte Consulting, which we consider to be one of the most well-recognized e-Business consulting organizations,” said Roger Siboni, President and CEO of E.piphany. We consider this to be an exciting and important collaboration and, together, we extend our reach into Fortune 500 companies, helping them with the strategy and implementation of customer centric solutions that closely fit their business requirements .” “Deloitte Consulting and E.piphany know the value of having a software solution that integrates an entire organization’s critical customer information into a unified view - and establishes true one-to-one relationship based on a deep understanding of the customer,” said Andy Main, Deloitte Consulting principal within the firm’s Sell Side practice. “Many of our clients are seeking ways to put the brains behind the CRM brawn. Deloitte Consulting and E.piphany offer the capability that allows our clients to differentiate their customers, to determine which customers drive profitability, and then proactively concentrate on understanding and fulfilling customer needs to keep them loyal - all while providing the most positive customer experience possible.” Deloitte Consulting and E.piphany have already collaborated on numerous successful engagements with global clients in several industries. About Deloitte Consulting Deloitte Consulting is one of the world’s leading e-Business consulting firms, providing services in all aspects of enterprise transformation, from strategy and processes to information technology and human resources. The firm’s e-Business professionals help clients create, defend and/or reinvent their business and economic models by guiding them through the complexities of the evolving digital economy. Deloitte Consulting is a part of Deloitte Touche Tohmatsu, one of the world’s leading professional services firms, which provides assurance and advisory, tax, and consulting services through more than 90,000 people in over 130 countries. The firm serves nearly one-fifth of the world’s largest companies as well as large national enterprises, public institutions, and successful fast-growing companies. For more information about Deloitte Consulting, visit www.dc.com. About E.piphany E.piphany is the leading provider of intelligent customer interaction software for the Customer Economy. By providing an integrated suite of software solutions, E.piphany E.5 blends web-based analytic and operational CRM to unify all inbound and outbound marketing, sales and service customer interactions. E.piphany E.5 enables a single, enterprise-wide view of each customer to help global businesses better understand and proactively serve customers in real time. With worldwide headquarters in San Mateo, California, E.piphany has regional operations and offices throughout the U.S., Europe and Asia Pacific. E.piphany, E.5and the E.piphany logo are trademarks of E.piphany, Inc. Editorial Contact: Kim Stocks E.piphany, Inc. 650-356-5863 kim.stocks@epiphany.com top of page |
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