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E.piphany Extends E.5 System to Support Business-to-Business (B2B) Digital MarketplacesSAN FRANCISCO, Booth 504 at eB2B Conference, Sept. 18 -- E.piphany, Inc. (Nasdaq: EPNY) today announced that it has extended its B2B solution to accommodate the unique needs of private and public B2B digital marketplaces. The E.piphany E.5(TM) system enables net market makers to move beyond transaction management to drive relationships between buyers and sellers by enabling insight and action within an integrated marketing, sales and support solution.Companies teaming with E.piphany on its B2B initiative include Commerce One, iMediation and Yantra, as well as several Internet Capital Group (Nasdaq: ICGE) e-commerce B2B partner companies including RightWorks and Emptoris. Suppliers and net market makers that have adopted E.piphany's B2B solutions include Bigvine.com, Chemdex/Ventro, FastParts.com and Golfsat.com. ``Since its inception, E.piphany has focused on providing next generation CRM technologies that meet the business needs of both B2C and B2B companies to help them get, keep and grow their customers,'' said Roger Siboni, president and CEO of E.piphany. ``We will continue to extend our solution to accommodate the needs of new customers such as B2B digital marketplaces.'' Siboni added, ``E.piphany E.5 provides a single view of buyers and sellers to enable net market makers to gain insight and take action to move beyond liquidity, defined by the acquisition of members and transaction volume, to seek buyer and seller loyalty. As a result, net market makers can enrich the buyer and seller experience and accelerate marketplace revenue.'' ``Superior customer service is essential for our customers and E.piphany's intelligent service solution can help us streamline our customer satisfaction delivery process across our growing number of high volume B2B marketplaces,'' said Adam Lief, senior director, ERP Systems for Ventro Corporation. ``Trading partner self service puts issue logging, resolution and follow up at the customer's fingertips and allows Ventro to scale its customer satisfaction service offering to rapidly roll out new marketplaces.'' E.piphany Partners to Deliver Best-In-Class B2B Solutions Also announced as part of its B2B strategy is that several leading B2B e-commerce companies part of the Internet Capital Group network have chosen to deliver E.piphany E.5 with its technology solutions. These companies include Emptoris and RightWorks. RightWorks, an ICG company, will offer seamless access to the E.piphany E.5 system from within the RightWorks eMarketplace Suite. This technology integration will give RightWorks eMarketplace Suite customers the ability to benefit from advanced CRM solutions as well as the robust capabilities of the RightWorks eMarketplace Suite. Emptoris is the leading provider of dynamic B2B e-commerce solutions for net market makers and Global 5000 companies. By implementing ePASS, Emptoris' advanced, web-based procurement solution, e-markets can increase transaction volume by meeting the complex strategic sourcing needs of buying and selling professionals and empower them to make the best online trading decisions. Together, E.piphany and Emptoris enable net markets to benefit from the ability to obtain insight into the market member preferences and provide value-added services to buyers and suppliers, such as targeted e-marketing campaigns and one-to-one customer support. Additional partners providing support for E.piphany's B2B solution include Commerce One, iMediation and Yantra. Accelerated by these alliances, E.piphany and its partners will deliver what will soon become a standard requirement for B2B exchanges. Commerce One will offer E.piphany E.5 to Commerce One's existing and future Commerce One.net customers as a business service. Commerce One.net integrates relevant content, commerce and community for net market makers, buyers, sellers and business professionals. Through the Commerce One.net Portal, trade is accelerated, technology barriers are eliminated and costs are reduced for all trading partners. iMediation is a global provider of e-commerce solutions that enable business partners to jointly sell products and services online, while better managing their brands and complex sales, marketing and distribution relationships. The combination of iMediation's iChannel software and E.piphany's E.5 solution for B2B marketplaces will extend iChannel's current data analysis, segmenting and reporting functionality providing customers with not only enhanced insight into customer activity but the ability to design, execute, and evaluate personalized, cross-channel marketing campaigns targeted to those customers. Yantra delivers comprehensive, Web-based e-commerce solutions for managing complex transactions across the extraprise. Yantra's PureEcommerce is a fully extensible order management and fulfillment, delivery management and supplier management solution that enables productive buyer-supplier relationships and transaction liquidity in private and public B2B marketplaces. Together, E.piphany and Yantra enable suppliers to benefit from the ability to obtain insight into market member preferences, share insights into order history and fulfillment progress and supplier inventory availability, and take relevant, contextualized action on customer service needs. Buyers benefit from more accurate supplier discovery and more intelligent customer service. The E.piphany E.5 solution for B2B includes Enterprise Insight for E-commerce, Campaign Management, Real-time Personalization, Service Center and Service Portal. Businesses can purchase the complete set of E.piphany E.5 B2B solutions or select individual applications to meet their specific requirements. Prices start at $250,000. For additional information, please contact the E.piphany sales organization at 877-764-4163 or on the Web at info@epiphany.com . About E.piphany E.piphany is the leading provider of intelligent customer interaction software for the Customer Economy. By providing an integrated suite of software solutions, E.piphany E.5 blends web-based analytic and operational CRM to unify all inbound and outbound marketing, sales and service customer interactions. E.piphany E.5 enables a single, enterprise-wide view of each customer to help global businesses better understand and proactively serve customers in real time. With worldwide headquarters in San Mateo, California, E.piphany has regional operations and offices throughout the U.S., Europe and Asia Pacific. NOTE: E.piphany, E.5, and the E.piphany logo are trademarks of E.piphany, Inc. All other trademarks are the property of their respective owners. Editorial Contact: Kim Stocks E.piphany 650.356.5863 kstocks@epiphany.com top of page |
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