HONG KONG--(MARKET WIRE)--Oct 20, 2004 -- PacificNet Epro, a leading provider of call center and CRM solutions, and a subsidiary of PacificNet Inc. (NasdaqSC:PACT - News), announced that it has formed a bundling partnership and become a value added reseller (VAR) of Epicor Software (Company
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Studies) (NasdaqNM:EPIC - News), a leading provider of ERP and CRM software solutions. The integration and reseller partnership empowers PacificNet Epro to market and integrate Epicor's CRM software with Epro's WISE-xb Customer Contact Center System to offer a comprehensive CRM solution to its contact center clients in Asia.
PacificNet Epro's WISE-xb is a comprehensive contact center management system consisting of the following functions: agent performance, management, and reporting software; computer telephony integration (CTI), automated call distribution (ACD), interactive voice response system (IVRS), outbound dialer, multimedia modules, campaign program applications, outbound marketing functions, lead generation and market campaign monitoring capabilities, inbound help desk allowing customer service representatives to provide customers with prompt, around-the-clock, personal care services.
"The reputation of PacificNet Epro as a leading contact center service provider, with its well proven contact center CTI platform solution, fully complements Epicor's product offerings in the CRM market," says Vincent Tang, Asia Region Manager of Epicor.
"Epicor's software completes our portfolio in delivering total CRM solutions to our contact center customers," declares Peter Wong, Executive Director of Epro. "The more our clients are satisfied with our services, the more they request us to provide them with additional customer management related services and solutions. We believe that by integrating Epicor software, we are able to expand our scope of offerings to fulfill our customer demands, thereby further enhancing our customers' relationship with their customers."
About Epicor Software
For 20 years, Epicor (NasdaqNM:EPIC - News) (www.epicor.com) has been a recognized leader dedicated to providing integrated enterprise resource planning (ERP), customer relationship management (CRM) and supply chain management (SCM) software solutions to midmarket companies around the world. With the acquisition of Scala, Epicor is a global leader in the midmarket serving over 20,000 customers in over 140 countries.
About PacificNet Epro
PacificNet Epro (www.EproTel.com.hk), a subsidiary of PacificNet, is a leading provider of outsourced call center, telemarketing, and CRM services with over 13 years of field experience in Greater China. Epro Telecom's business consists of the following three major categories:
1. Outsourced Call Center Services
Epro's ISO 9001 certified outsourcing contact center hosts over 1000 workstations and 600 agents, and provides 24x7x365 multi-lingual inbound and outbound services.
2. Training and Consulting Services
The Epro Call Center Training Institute (ECCTI) is a leading provider of Contact Center Management Consulting and Training services.
3. Call Center Management Software Products and Solutions
Epro's software products include: WISE-xb Call Center agent performance, management, and reporting software, and Automatic Call Distribution (ACD) System.
About PacificNet
PacificNet Inc. (www.PacificNet.com), through its subsidiaries, invests in and operates companies that provide outsourcing and value-added telecom services and solutions in China, such as call centers, telemarketing, customer relationship management (CRM), interactive voice response (IVR), mobile applications, and sales and distribution of telecom products and services. PacificNet's clients include the leading telecom operators, banks, insurance, travel, marketing, and service companies, as well as telecom consumers, in Greater China. Clients include China Telecom, China Mobile, China Unicom, PCCW, Hutchison Telecom, CSL, SmarTone, Sunday, Swire Travel, Coca-Cola, SONY, Samsung, TCL, Dun & Bradstreet, American Express, Bank of China, DBS, Hong Kong Government, and Hongkong Post. PacificNet employs over 1000 staff in its various subsidiaries through China.
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