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Epicor and Cubic Compass Announce Strategic Alliance to Provide The First .NET-based Self-Service Portal Solution to the MidmarketPassage Portal .NET Application Server to Be Marketed And Sold With Epicor's Clientele CRM.NET SuiteIRVINE, Calif., Sept. 9 /PRNewswire-FirstCall/ -- Epicor® Software Corporation (Nasdaq: EPIC - News), a leading provider of integrated enterprise, eBusiness and collaborative commerce software solutions for midmarket companies, today announced that it has signed an OEM agreement with Cubic Compass Software to provide easily customized self-service Web- portal solutions to small and mid-size enterprises. Cubic Compass is an innovative vendor of software and services that enable the publishing and sharing of information over the Web.The strategic alliance introduces the first Microsoft .NET-based suite of contact center solutions by integrating the Cubic Compass Passage Portal .NET Application Server into Epicor's Clientele CRM.NET Suite. As part of the agreement, Epicor will utilize Cubic Compass' Passage Portal technology for extending its Clientele CRM.NET Suite to include a .NET-based portal that enables the customization and deployment of portal content with real-time personalized information that is integrated with sales, marketing and customer support functions. The first product in the Clientele Portal.NET Suite is scheduled to be a customer self-service portal. "Effective CRM requires that your customers have access to personalized information anytime, anywhere. Companies are increasingly providing 24 hour customer self- service portals that can reduce call center costs and increase customer satisfaction," said William Peterson, Director of Portals and Business Intelligence for Hurwitz Group. "CRM portals must aggregate, present and manage disparate back-end systems and Web services to deliver a complete picture of the customers' relationship. The Epicor and Cubic Compass alliance is expected to provide these features and benefits with the release of Epicor's Clientele Portal.NET Suite." Epicor's Clientele CRM.NET Suite utilizes the Microsoft .NET Platform to create Web services applications, and this new architecture affords Clientele customers new levels of flexibility and customization, easier application integration and lower total cost of ownership. Extending the suite to include .NET-based portals will provide access to the business processes and data contained in enterprise back-end systems for intranet, extranet or Internet users. "Epicor has established itself as a leading provider of software solutions that empower mid-size enterprises to manage their business processes and operations more efficiently," said Mike Leach, president and CEO of Cubic Compass Software. "The Clientele CRM.NET Suite built on the Microsoft .NET Platform provides a seamless fit with our Passage Portal framework, and underscores Epicor's forward-looking approach to providing market leading solutions that enhance a business' ability to better serve its customers, partners and employees. We look forward to working with Epicor." The Clientele Portal.NET Suite is designed to provide an easy-to-implement centrally managed portal solution that empowers companies to customize and deploy information and services rapidly via the Web. Working in conjunction with the Clientele CRM applications, it is expected to enable companies to build and deploy customer self-service options, as well as distribute internal or supply chain information in a personalized manner to users at every level. "As businesses become more reliant on Web services, it is incumbent on Epicor to deliver the software, features and functionality that will not only enable the use of the technology, but that will improve the overall business model as it is implemented," said Doug Berry, vice president and general manager of Epicor's Clientele Group. "Customer self-service is one of the areas that has a major impact on business performance and we want to offer a reliable approach for enhancing our contact center offering while still retaining the ability to personalize the service to each individual need. Working with Cubic Compass, Epicor will continue to provide its customers with unrivaled performance and support for their business operations." The Clientele Portal.NET customer self-service portal is currently expected to begin shipping in early Q4 2002. About Cubic Compass Software Based in Beaverton, Oregon, Cubic Compass Software provides enterprise portal solutions that allow businesses to deploy agile, web-based portals to disparate information systems for their customers, partners, suppliers, and employees. Built on the Microsoft .NET framework, the Passage Portal .NET Application Server provides security, personalization, aggregation, collaboration, and categorization for a variety of enterprise applications. For more information about Passage Portal, visit the company's Web site at www.cubiccompass.com About Epicor Software Corporation Epicor is a leading provider of integrated enterprise and eBusiness software solutions for midmarket companies around the world. Founded in 1984, Epicor has over 15,000 customers and delivers end-to-end, industry-specific solutions that enable companies to immediately improve business operations and build competitive advantage in today's Internet economy. Epicor's comprehensive suite of integrated software solutions for Customer Relationship Management, Financials, Manufacturing, Supply Chain Management, Professional Services Automation and Collaborative Commerce provide the scalability and flexibility to support long-term growth. Epicor's solutions are complemented by a full range of services, providing single point of accountability to promote rapid return on investment and low total cost of ownership, now and in the future. Epicor is headquartered in Irvine, California and has offices and affiliates around the world. For more information, visit the company's Web site at www.epicor.com . Epicor is a registered trademark of Epicor Software Corporation. All other trademarks referenced are the property of their respective owners. The product and service offerings depicted in this document are produced by Epicor Software Corporation. The foregoing statements regarding anticipated new product releases and customer benefits following the use of such new products as well as statements regarding targeted release dates, anticipated feature functionality, and integration with other products are "forward-looking statements" that involve risks and uncertainties and actual results may differ materially. The factors that could affect actual results include but are not limited to, unanticipated development delays, undetected software errors, competition, technical difficulties with third party products, difficulties integrating with other company products and other factors discussed in the Company's Quarterly report on Form 10-Q, for the period ending June 30, 2002, at pages 23-30. As a result of these factors the business or prospects expected by the Company as a result of this announcement may not occur. The Company undertakes no obligation to revise or update publicly any forward- looking statements. SOURCE: Epicor Software Corporation Editorial Contact: Lisa A. Preuss Epicor 949-585-4235 lpreuss@epicor.com top of page |
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