eOn Communications Corporation™ (Company
Profile, Past
Stories, Case
Studies) (NASDAQ: EONC), a leading provider of unified voice, e-mail and Web-based communications systems and software, today announced that the
eQueue™ Multi-Media Contact Center Solution has received the Best of Show Award for the ACD & PBX category. The Best of Show Awards were presented at the
International Call Center Management (ICCM) Conference and Exposition, held August 26-28 in Chicago, Illinois. The coveted awards were presented in 15 categories with
only one winner per category.
"Recipients of the ICCM 2003 Best of Show awards are recognized for demonstrating superior achievement developing strategies and solutions
for use in call centers and by customer management professionals,” said Paul Panagopoulos, marketing manager for Advanstar Technology Group, the producers of the
International Call Center Management Conference and Exposition. “An independent panel of judges from the industry selects the award recipients from among the exhibitors
based on a company's ability to provide tools that enhance call center performance and capability."
The eQueue Multi-Media Contact Center Solution offers a comprehensive and unified solution for customer interaction management. The
universal or single queue approach enables contact centers to interact more efficiently with their customers regardless of the media. The eQueue applications include
multi-media routing of all interaction types with robust ACD functionality, complete telephony capability, e-mail, Web chat and Web collaboration, integrated voice response,
quality assurance recording, work force management, outbound dialing and a complete range of desktop devices and applications. The eQueue is the foundation for building
converged voice, data and web-centric contact center solutions on IP and circuit-switched networks. The benefits of using an eQueue are improved customer service and
loyalty, increased agent productivity and lower cost of ownership.
"The Best of Show awards provide further validation of eOn's ability to deliver world-class customer contact center solutions," said Kelly
Bevan, eOn's vice president and chief marketing officer. "Garnering such recognition from leading industry experts is a significant achievement for eOn and
acknowledges our efforts to continue to meet the changing needs of the customer interaction management industry."
About eOn Communications
eOn Communications Corporation™ (NASDAQ: EONC) is a leading provider of unified voice, e-mail and Web-based communications systems and software for customer
contact centers and general business applications. eOn helps enterprises communicate more effectively with customers, convert inquiries into sales, and increase customer
satisfaction and loyalty. To find out more information about eOn Communications and its solutions, visit the World Wide Web at www.eoncommunications.com or call 800-
955-5321.
Note:
This press release may contain forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These forward-looking statements
involve risks and uncertainties, including technical and competitive factors, which could cause the Company’s results and the timing of certain events to differ materially from
those discussed in the forward-looking statements. Such risks are detailed in eOn Communications Corporation’s most recent Form 10-Q filing with the Securities and
Exchange Commission.
eOn Communications Corporation, the mark eOn, and eQueue are trademarks of eOn Communications Corporation.
All other trademarks mentioned in this document are the property of their respective owners.
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