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eOn Distribution Partner N’ser to Implement eQueue Solution at Largest Service Bureau in Korea1,700 Agents to Rely on Comprehensive Multi-Media Contact Center SolutionATLANTA (November 19, 2002) — eOn Communications Corporation™ (NASDAQ: EONC), a leading provider of unified voice, e-mail and Web-based communications systems and software, today announced that its distribution partner, N’ser Community, Inc. (KOSDAQ: 37750), of Seoul, Korea, a leading provider of customer interaction management solutions and services, was selected to provide a comprehensive multi-media contact center solution to the largest service bureau in Korea. N’ser distributes and supports eOn’s products in the Asia-Pacific marketplace, including the eQueue® Multi-Media Contact Center Solution to address contact center needs, and the Millennium® Digital Communications Platform to handle general business requirements. N’ser will implement eOn’s eQueue to enable the service bureau to enhance customer service. Over 1,700 customer service representatives will rely on the eQueue’s advanced skills-based routing and reporting capabilities to successfully manage customer contacts for multiple clients. The eQueue will enable the call center to route customers to service representatives based on the individual client’s business requirements. Additionally, through sophisticated reporting the service bureau can demonstrate service level achievements to its clients and ensure that its clients are accurately billed. “We are extremely pleased to be selected as the solution provider to help Korea’s largest service bureau further enhance their customer service,” said Jun Hwan Choi, president and chief executive officer of N’ser Community. “The service bureau requires a reliable, comprehensive contact center solution such as the eQueue to meet the specific needs of multiple clients, and that can successfully handle large volumes of customer contacts.” The eQueue applications being implemented include multi-media routing of all interaction types with robust Automatic Call Distribution (ACD) functionality, interactive voice response, and a complete range of desktop devices and applications. N’ser will also implement its NetDial outbound dialing application, which is integrated with the eQueue. N’ser will deploy 700 seats at the service bureau in the December timeframe, implementing an additional 1,000 seats in early 2003. N’ser anticipates additional expansion at the service bureau during the 2003 calendar year. “N’ser is a leader in providing solutions to forward-thinking companies in the emerging Asia contact center marketplace,” said Troy Lynch, eOn’s president and chief executive officer. “We are encouraged by the success of our partnering program to address international opportunities. We look forward to the continued achievements of N’ser as more and more companies deploy sophisticated and proven solutions that enable their call centers to evolve into customer interaction management centers.” About eOn Communications™ eOn Communications Corporation™ (NASDAQ: EONC) is a leading provider of unified voice, e-mail and Web-based communications systems and software for customer contact centers and general business applications. eOn helps enterprises communicate more effectively with customers, convert inquiries into sales, and increase customer satisfaction and loyalty. To find out more information about eOn Communications and its solutions, visit the World Wide Web at www.eoncommunications.com or call 800-955-5321. About N’ser Community, Inc. Founded in 1993, N’ser Community, Inc., a government awarded company, is a leading provider of customer interaction management solutions and services for more effectively managing customer communications through the telephone, e-mail and Internet. Currently, N’ser Community focuses on the financial sector, retail and distribution, and the government sector, acting as an “e-enabling” partner for customer call centers and contact centers. The company’s services range from business and technical consultation to SI and implementation of its own CTI/ITI products. Note: This press release may contain forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These forward-looking statements involve risks and uncertainties, including technical and competitive factors, which could cause the Company’s results and the timing of certain events to differ materially from those discussed in the forward-looking statements. Such risks are detailed in eOn Communications Corporation’s most recent Form 10-K filing with the Securities and Exchange Commission. eOn Communications Corporation, the marks eOn, eQueue and Millennium are trademarks of eOn Communications Corporation. All other trademarks mentioned in this document are the property of their respective owners. Editorial Contact: Heather Pitts eOn 770-423-2228 Hpitts@eoncc.com top of page |
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