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Korea-Based N’ser Community and eOn Communications Launch Multi-Media Contact Center Solution in AsiaEvent Showcases Solutions for Korean Contact Center Market, Draws More than 400 Contact Center ExecutivesATLANTA (October 8, 2002) — eOn Communications Corporation™ (NASDAQ: EONC), a leading provider of unified voice, e-mail and Web-based communications systems and software, in partnership with N’ser Community, Inc. (KOREAN NASDAQ: KOSDAQ), a leading provider of customer interaction management solutions and services and eOn’s co-marketing, integration and reseller partner, unveiled the eOn eQueue® Multi-Media Contact Center Solution to an audience of more than 400 contact center executives and managers at a launch event recently concluded in Seoul, Korea. Launch event attendees represented companies from a variety of industries, including banking and finance, service bureau, telecommunications and retail. N’ser’s introduction of the eQueue into the Korean marketplace marks the debut of a multi-media contact center solution that offers automatic call distribution (ACD) and single queue routing technology. The event also showcased the newest release of N’ser’s NetDial, a powerful outbound dialing solution. By integrating the eQueue and NetDial, N’ser offers the most comprehensive solution to the contact center market in Asia. "Korean call centers are seeking a reliable, comprehensive contact center technology solution that doesn’t require costly additional equipment and maintenance," said JunHwan Choi, president and chief executive officer, N’ser Community. "In addition, Korean contact centers require a solution that can successfully handle networked centers and all customer contacts regardless of media. The combined solution is an impressive alternative, providing a lower total cost of ownership, as well as the ability to successfully manage inbound and outbound contacts via voice, e-mail and Web chat. We are pleased to provide our solutions to answer a growing need in this market." The eQueue applications include multi-media routing of all interaction types with robust ACD functionality, complete telephony capability, e-mail, Web chat and Web collaboration, integrated voice response, voice mail with unified messaging, fax messaging, quality assurance recording and a complete range of desktop devices and applications. NetDial supports a complete line of dialing functions such as power dialing, preview dialing, progressive dialing, and predictive dialing, virtual campaign management and distributed outbound call centers. N’ser also featured the eQueue and NetDial solutions at the CRM & Telecommunication Mobile Expo 2002, which concluded on September 29, 2002. "The well-received launch of out integrated solutions clearly demonstrates N’ser’s leadership role in the Asian contact center market," said Troy Lynch, eOn’s president and chief executive officer. "We are very excited about N’ser’s recent successes, and we look forward to continuing to grow our partnership as N’ser addresses the newly emerging multi-media, multi-site contact center solutions market in Korea and throughout Asia." About eOn eQueue® Multi-Media Contact Center Solution The eOn eQueue® is a multi-media contact center offering a comprehensive and unified solution for customer interaction management. The universal or single queue approach enables contact centers to interact more efficiently with their customers regardless of the media. The eQueue applications include multi-media routing of all interaction types with robust ACD functionality, complete telephony capability, email, Web chat and Web collaboration, integrated voice response, voice mail with unified messaging, fax messaging, quality assurance recording and a complete range of desktop devices and applications. The benefits of using an eQueue are improved customer service and loyalty, increased agent productivity and lower cost of ownership. About eOn CommunicationsÔ eOn Communications Corporation™ (NASDAQ: EONC) is a leading provider of unified voice, e-mail and Web-based communications systems and software for customer contact centers and general business applications. eOn helps enterprises communicate more effectively with customers, convert inquiries into sales, and increase customer satisfaction and loyalty. To find out more information about eOn Communications and its solutions, visit the World Wide Web at www.eoncommunications.com or call 800-955-5321. About N’ser Community, Inc. Founded in 1993, N’ser Community, Inc., a government awarded company, is a leading provider of customer interaction management solutions and services for more effectively managing customer communications through the telephone, e-mail and Internet. Currently, N’ser Community focuses on the financial sector, retail and distribution, and the government sector, which acting as an “e-enabling” partner for customer call centers and contact centers. The company’s services range from business and technical consultation to systems integration and implementation of its own CTI/ITI products. Note: This press release may contain forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These forward-looking statements involve risks and uncertainties, including technical and competitive factors, which could cause the Company’s results and the timing of certain events to differ materially from those discussed in the forward-looking statements. Such risks are detailed in eOn Communications Corporation’s most recent Form 10-K filing with the Securities and Exchange Commission. eOn Communications Corporation, the marks eOn and eQueue are trademarks of eOn Communications Corporation. All other trademarks mentioned in this document are the property of their respective owners. Editorial Contact: Heather Pitts eOn 770-423-2228 Hpitts@eoncc.com top of page |
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