Coach-Net Services Group Inc. Chooses eOn Communications for their Roadside Emergency Contact Center  (email this article)

ATLANTA (August 1, 2005) – eOn Communications Corporation™ (NASDAQ: EONC) (Company Profile, Past Stories, Case Studies), a leading provider of unified customer interaction management hardware and software, and Coach-Net Services Group Inc., a provider of 24 hour emergency roadside assistance, today announce the selection of eOn Communications eQueue to replace their Avaya system in their Lake Havasu, AZ contact center.
 
Coach-Net wanted to add intuitive service enhancement features that could be tightly integrated into their current IT service applications. Coach-Net also wanted an upgrade in their quality assurance features, which are playing an increasingly important role within the emergency roadside service industry. Adding these features to their current operations allows Coach-Net to further strengthen their company’s commitment to their members and clients and to further their standing as a premium service provider.
 
“We value greatly the trust that our clients and customers place in us and we will remain committed to providing them with the exceptional service and expertise they have come to expect. This solution is another important step towards reinforcing that commitment as well as further augmenting our overall quality services,” said Henry Stroup, President & Chief Executive Officer of Coach-Net.
 
Coach-Net’s goal was to build custom applications using an open architecture contact center platform like the eQueue so that Coach-Net would have optimum control in responding to such business-driven process changes and associated development costs. Based on an extensive review, the evaluation team found that not only did the eQueue excel in these critical areas, but that the eOn account team took the time to deeply understand the unique business goals of Coach-Net and worked extensively to create a working partnership necessary to achieve them.
 
"We had to secure a platform and a contact center solution that could be implemented quickly keeping in mind our core business and the need’s of our customers. Furthermore, it needed to address our plans for future growth, and support our future needs of customization. We got just that with the eOn solution," Stroup added.
 
“Adding Coach-Net to the growing list of satisfied eOn customers is another great example of the cost effectiveness, flexibility and reliability of the eQueue contact center solution. Coach-Net has displayed a real understanding of how to combine great technology with superior business practices to deliver outstanding customer service to their members and clients,” said Mitch Gilstrap, Chief Operating Officer of eOn.
 
About eOn eQueue® Multi-Media Contact Center Solution
The eOn eQueue® is a multi-media contact center offering a comprehensive and unified solution for customer interaction management. The universal or single queue approach enables contact centers to interact more efficiently with their customers regardless of the media. The eQueue applications include multi-media routing of all interaction types with robust ACD functionality, complete telephony capability, email, Web chat and Web collaboration, integrated voice response, voice mail with unified messaging, fax messaging, quality assurance recording, workforce management and a complete range of desktop devices and applications. The benefits of using an eQueue are improved customer service and loyalty, increased agent productivity and lower cost of ownership.
 
About eOn Communications
eOn Communications Corporation™ is a leading provider of unified voice, e-mail and Web-based communications systems for customer contact centers and general business applications. eOn helps enterprises communicate more effectively with customers, convert inquiries into sales, and increase customer satisfaction and loyalty. To find out more information about eOn Communications and its solutions, visit the World Wide Web at www.eoncc.com, or call 800-955-5321. About Coach-Net Services Group Inc. Coach-Net Services Group, Inc. ("Coach-Net") with headquarters in Lake Havasu City, Arizona, but has been a trusted name in the travel services industry since 1987. Coach-Net is a leading provider of branded 24/7 emergency roadside assistance, membership fulfillment, RV technical assistance and other travel related services for the recreational vehicle industry and various membership associations. Current clients include Ford Motor Company, Winnebago Industries, Monaco Coach and Hagerty Insurance to name a few. You can find more information about Coach-Net and it’s member services at www.coach-net.com.
 
Note: This press release may contain forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These forward-looking statements involve risks and uncertainties, including technical and competitive factors, which could cause the Company’s results and the timing of certain events to differ materially from those discussed in the forward-looking statements. Such risks are detailed in eOn Communications Corporation’s most recent Form 10-K filing with the Securities and Exchange Commission.
 
eOn Communications Corporation, the marks eOn and eQueue are trademarks of eOn Communications Corporation. All other trademarks mentioned in this document are the property of their respective owners. # # #