Envision Introduces New Look, New Product Name(email this article)

CHICAGO--Aug. 25, 2003--Envision Telephony (Company Profile, Past Stories, Case Studies), Inc., a leading provider of contact center software solutions, introduced a new look and new product name.

The change comes at the same time Envision is introducing a workforce management tool to its stable of quality monitoring and eLearning software products. Products will now carry the Envision(TM) brand name, replacing Click2Coach(R).

"Click2Coach is a strong brand but it no longer represents the number of products and the powerful solutions that Envision offers contact centers. We want our brand identity to represent who we are today and to better reflect what we are becoming," said Rodney Kuhn, CEO of Envision.

The colorful, image-rich Click2Coach graphic identification and logo changes to a black, gray and red Envision logo with a simple geometric pattern. The new graphics and name will appear on all future products, including the newly released Envision(TM) Performance Suite of products.

"Envision is a dynamic company -- always bringing more powerful solutions to an expanding marketplace. We believe the new logo better reflects this," said Diane Williams, Director of Marketing. "We've refreshed our brand -- we haven't changed our mission. Envision was founded to help improve the effectiveness and performance of contact center agents and that remains our focus." Envision offers contact centers an array of compatible and fully-integrated products targeted to creating the optimal balance between efficiency and effectiveness.

About Envision
Envision Telephony, Inc. is a leading provider of contact center software solutions that empower businesses to maximize every contact with their customers. Since its founding in 1994, Envision has focused on improving the effectiveness and performance of contact center agents to create measurable value for the enterprise. The company's scalable products are used by some of the world's most customer-focused companies in a variety of industries, including financial, utilities, telecommunications, software and insurance. Envision introduced the first agent desktop interface for direct delivery of information, training and coaching in 1998. Industry analysts have since recognized the company's leadership for its overall impact on improving the quality of customer interactions. Envision has offices in Seattle, Atlanta, Toronto and Amsterdam. For more information on contact center solutions, companies can call 206.621.9384, ext.500, or visit the Web site at www.envisioninc.com.

Envision(TM) Performance Suite, Envision(TM) Workforce Management, Envision(TM) Quality Monitoring, Envision(TM) eLearning and Envision(TM) Logging, and the Envision logo are trademarks of Envision Telephony, Inc. All other trademarks belong to their respective owners.