Envision Extends Product Line With Full-Time Recording Capabilities(email this article)

(Company Profile, Past Stories, Case Studies) SEATTLE--Aug. 11, 2003--Envision Telephony, Inc., a leading developer of contact center software solutions, today announced that it has expanded its product suite to include full-time recording capabilities. The new product, Envision(TM) Logging, tightly integrates with the company's existing quality monitoring and eLearning solutions so organizations that require full-time recording can utilize the power of coaching to develop, train and motivate contact center agents.

"As compliance and verification requirements have become increasingly more stringent, particularly for financial and insurance organizations, the demand for an integrated quality monitoring and full-time recording solution has never been greater," said Rodney Kuhn, CEO of Envision. "Because Envision Logging integrates with our other agent development products, it is ideal for organizations that need full-time recording but also realize that monitoring and training agents with a comprehensive coaching approach has a significant impact on their overall success."

Features and Functionality
Envision Logging provides full-time recording and integrates with Envision's existing quality monitoring and eLearning solutions, allowing organizations to meet compliance requirements and market needs while utilizing the power of training and coaching tools to develop effective agents who deliver the best possible service.

Features and functionality include:
-- Integration with existing environment -- Envision Logging integrates with Envision's quality monitoring, eLearning, evaluation and reporting tools, as well as all PBX and ACD systems. In addition, supervisors can access all recordings from a single easy-to-use interface.
-- Robust multi-site capabilities -- Envision Logging offers multi-site capabilities, including single point of administration, easy access to recordings from multiple logging and/or quality monitoring systems spread across various geographical locations and the ability to share all recordings throughout the enterprise. Organizations now have the flexibility to manage their recording requirements according to business needs.
-- Extensive search and retrieval -- Envision Logging incorporates advanced searching and filtering capabilities, including support for saving search criteria and limiting searches to information obtained from previous inquiries. It also incorporates filtering capabilities by agent, phone number, date, time and caller-ID (ANI).
-- Immediate and secure access to archived recordings -- Envision Logging provides instant access and retrieval of volume and archived audio files to and from both local and networked storage systems. Envision Logging supports SAN-based archived storage and MO Jukebox Systems.
-- Distributed architecture -- Envision Logging is built on a robust, distributed framework hosted on Microsoft Server OS platform. It includes support for trunk- and station-side logging as well as playback of recordings through both headsets and multimedia-enabled computer speakers.

For more information on Envision contact center solutions, companies can call 206-621-9384, ext. 500, or visit the Web site at www.envisiontelephony.com.

About Envision
Envision Telephony, Inc. is a leading provider of contact center software solutions that empower businesses to maximize every contact with their customers. Since its founding in 1994, Envision has focused on improving the effectiveness and performance of contact center agents. The company's patented solutions offer integrated quality monitoring, full-time recording, performance evaluation and eLearning, providing easy-to-use tools for scheduling and recording customer interactions, evaluating agent skills and producing personalized training content. Envision introduced the first agent desktop interface for direct delivery of information, training and coaching in 1998. Industry analysts have since recognized the company's leadership for its overall impact on improving the quality of customer interactions. Envision Telephony has offices in Seattle, Atlanta, Toronto and Amsterdam. The company's scalable products are used by some of the world's most customer-focused companies in a variety of industries, including financial, utilities, telecommunications, software and insurance. Visit Envision on the Web at www.envisiontelephony.com.

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