IT AND CONTACT CENTER PROS GATHER TO SHARE BEST PRACTICES FOR IMPROVING THE QUALITY OF WEB AND VOICE APPLICATIONS AT THIRD ANNUAL EMPIRIX PERFORMANCE SUMMIT; OCT. 20-22, 2003 IN BOSTON(email this article)

WALTHAM, Mass. – August 13, 2003 – Empirix Inc. (Company Profile, Past Stories, Case Studies), the leading provider of integrated test and monitoring solutions for Web, voice and network applications, today announced that it will host its third annual Performance Summit – a gathering for Empirix customers and partners – in Boston October 20-22, 2003 at the Omni Parker House Hotel. The focus of the conference is how to improve the quality of Web- and voice-based applications. Empirix helps companies use pre-deployment testing and post-deployment monitoring to find potential problems with an application and then address them before those problems affect a user’s experience.

Last year, dozens of companies including American Airlines and H&R Block took to the podium to share case studies on their use of Empirix products and services to improve Quality of Experience for their users. Empirix has added hundreds of customers to its client base since then, and expects an even larger representation at its 2003 Summit.

“Quality of Web and voice applications has become a major issue over the past year, as more companies have discovered the cost and quality advantages of self-service for their customers and employees,” said Empirix CEO Jeff Hotchkiss. “Emerging technology such as Web services, .NET and VXML have made it easier for companies to open their applications to users, but also create more potential points of failure and increase the risk of downtime – just when companies need quality the most. The Empirix Performance Summit is a terrific forum for knowledge sharing on this crucial topic.”

Performance Summit attendees can:
-       Learn best practices for testing and monitoring applications built using new technologies such as Web services, .NET and VXML
-       Network with peers from other companies
-       Develop and enhance their technology skills through hands-on workshops
-       Spend one-on-one time with Empirix staff for customized advice
-       Impact the future direction of Empirix products and services by sharing their latest business challenges and ideas

META Group Vice President Corey Ferengul to present keynote on Expanding the Scope of Service Levels
Corey Ferengul, Vice President, META Group, Inc. – a leading provider of information technology research, advisory services, and strategic consulting – will present a keynote session on Expanding the Scope of Service Levels. “Service-Level Agreements can be a terrific tool for enabling IT to communicate more effectively with business and finance executives,” said Ferengul. “But in order to do it right, they need to have a clear understanding of which metrics to report on, and the right tools to measure performance.” Ferengul’s presentation will include new META Group research on this important topic, and offer Performance Summit attendees strategies for implementing Service-Level Management programs within their companies.

Register by August 29 and save $100
Attendees who register by August 29, 2003 will save $100 off the regular registration fee of $449. Volume discounts are available for companies who wish to send more than one attendee. For details or to register, visit http://www.empirix.com/performancesummit.

About Empirix
Empirix is the leading source for test and monitoring solutions that measure, manage, and enhance the performance of Web and voice applications, contact centers and communications networks. Empirix delivers powerful and innovative products and services that improve end-users’ Quality of Experience (QoE) while reducing development costs and improving time to market. Empirix currently delivers products, services and support to more than 3,400 customers worldwide, including Global 2000 enterprises, network equipment manufacturers and service providers. Headquartered in Waltham, Massachusetts, Empirix has offices throughout the United States, and in Europe and Asia. For more information, visit Empirix on the Web at www.empirix.com.


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