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EMPIRIX WINS BEST OF SHOW AWARD AT 2002 ICCM CONFERENCEHammer On-Call Service Named Best Call Center Consulting/Systems IntegratorsWALTHAM, MA – August 6, 2002 - Empirix Inc., the leading provider of integrated test and monitoring solutions for Web, voice and network applications, today announced that it received the 2002 Best of Show Award at the International Call Center Management (ICCM) Conference and Exposition for its Hammer On-Call SM Service in the Best Call Center Consulting/Systems Integrators category.Hammer On-Call is a comprehensive contact center testing solution for dtmf and speech-enabled Interactive Voice Response (IVR) and Computer-Telephony-Integration (CTI) applications and infrastructure. The service helps contact centers find and resolve scalability problems before they adversely affect operational performance and customer satisfaction. This managed load testing service emulates the behavior of thousands of callers to provide an accurate assessment of applications performance across the entire infrastructure – from the PSTN all the way out to an agent. Working either remotely or on site, Empirix’s consultants free a contact center’s technical team and equipment for other developmental and operational tasks. Hammer On-Call is the fast, cost-effective way to ensure the scalability of voice applications and infrastructure. “The Empirix professional services team possess unmatched expertise in a full range of voice system configurations, giving them the ability to find hidden problems that most testers overlook,” said Joe Alwan, Vice President and General Manager of Call Center Performance Group. “The objective third-party testing and real-time access to performance data provided by Hammer On-Call lets contact center managers and technical resources focus on problem solving so that errors and performance bottlenecks can be resolved quickly. We are honored that the largest and most reputable international cell center management conference has validated the significance of Empirix’s breakthrough technology and expertise within the call center and CRM industry.” “The process of selecting the winners was rigorous and marked by serious discussions of the products and their impact on the industry,” said Larry Tuck, Editor for Customer Interface Magazine and a member of the joint editorial judging team. “The Empirix Hammer On-Call Service is the most innovative solution in the Consulting/Systems Integrators category, and a clear Best of Show winner in this area.” The Empirix Hammer On-Call Service was selected from more than 175 exhibitors participating in this 14th Annual ICCM Conference. The Best Call Center Consulting/Systems Integrators category applied to consultants and systems integrators who offer services that are either bundled with products or provided independently. Products and services that have won this award have distinguished themselves as best-of-breed in the call center and CRM industry. The award was judged on-site at the conference by an independent panel of call center professionals and CRM industry experts. About Avanstar Communications ICCM is produced and managed by the Call Center & CRM Group, a division of the Advanstar Technology Group which is a comprehensive portfolio of market-leading publications, events and Web sites, reaching more than 1.5 million technology buyers worldwide. Advanstar Communications Inc. is a worldwide business information company serving specialized markets with high quality information resources and integrated marketing solutions. Advanstar has 92 business magazines and directories, 79 exhibitions and conferences, numerous Web sites, and a wide range of direct marketing, database and reference products and services. Advanstar serves targeted market sectors in such industries as art, automotive, beauty, collaboration/e-learning, CRM/call center, digital media, entertainment/marketing, fashion & apparel, healthcare, Internet/e-business, manufacturing and processing, pharmaceutical, powersports, science, telecommunications and travel/hospitality. The company has more than 1,300 employees and currently operates from multiple offices in North America, Latin America, Europe and Asia. For more information, visit www.advanstar.com. About Empirix Empirix is the leading source for test and monitoring solutions that measure, manage, and enhance the performance of Web and voice applications, contact centers and communications networks. Empirix delivers powerful and innovative products and services that improve end-users’ Quality of Experience (QoE) while reducing development costs and improving time to market. Empirix currently delivers products, services and support to 3,000 customers worldwide, including Global 2000 enterprises, network equipment manufacturers and service providers. Headquartered in Waltham, Massachusetts, Empirix has offices throughout the United States, and in Europe and Asia. For more information, visit Empirix on the Web at www.empirix.com http://www.empirix.com Hammer is a trademark and Hammer On-Call is a service mark of Empirix Inc. in the United States and other countries. Editorial Contact: Karen Drake Empirix 781-993-8619 kdrake@empirix.com top of page |
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