Elity and NCS Technologies Partner to Enhance Telecom Quality-of-Service

Elity Systems, Inc. today announced that it has formed a partnership with NCS Technologies, a provider of world-class technical expertise and IT solutions that solve high-priority/high-risk client problems, to deliver value-added quality of service (QoS) solutions to telecommunications enterprises. The Elity - NCS Technologies partnership will support and enhance service quality, reliability, and innovation initiatives for NCS Technologies’ telecommunications customers.

The announcement represents an extension of Elity Systems’ strategic partnership portfolio. NCS Technologies was selected as a channel partner because of its commitment to innovation and excellence in execution. The partners’ mutual business focus and technology fit create a compelling synergy for existing customers and the marketplace. 

Elity’s Event-Driven Action Trigger Technology delivers to the partnership a unique core competence, the ability to detect and act upon important customer events as they occur and to detect complex patterns of events over time. This cutting-edge technology provides real-time context-based event processing, enabling rapid response to customer service and support issues as they happen. Together, NCS Technologies and Elity significantly enhance the ability of telecommunication enterprises to monitor and react to QoS processes and operations delivery concerns, which improve customer service and provide another level of differentiation in the highly competitive telecom market. Elity’s Event-Based capabilities also enhance other high-volume, business critical telecommunications operations, such as marketing and sales, by improving insight into consumer behavior, and driving specific corporate actions to meet consumer needs.

Commenting on the new partnership, Shoshana Loeb, Founder, CEO & President of Elity Systems said, “We know how sensitive QoS issues are to NCS Technologies, its customers, and the marketplace. Our highly scalable server-based event detection system capabilities are most effective in high- volume transaction environments requiring businesses to react swiftly. NCS Technologies has a deep understanding of the business and infrastructure challenges facing telecommunications enterprises. We help telecommunications enterprises improve QoS performance and accelerate short term ROI.”

Richard Fiorella, vice president at NCS Technologies stated, “We were impressed with the innovative nature of Elity’s technology, and the broad array of applications. Elity’s Event-Based technology is a perfect fit for our Transformational Framework™. By detecting sophisticated and complex customer patterns and behaviors, Elity’s technology can trigger high value, real-time actions that are appropriate, relevant and timely. Partnerships with companies like Elity allow us to continually innovate and deliver greater capabilities to our customers.”

About NCS Technologies

For nearly 20 years, NCS Technologies Inc. has provided mission critical software development and systems, applications and third-party product integration services to an impressive roster of Fortune 1000 companies. Through the expert application and integration of cutting edge technology, NCS Technologies has delivered content management, CRM, enterprise portals, business intelligence, enterprise application integration and e-business solutions that deliver lasting value to its clients. 

NCS Technologies (www.ncstech.com) leverages state of the art software from industry leading organizations. 

About Elity Systems, Inc.

Elity Systems (www.elity.com) sifts through masses of fragmented data across the enterprise to identify significant events and patterns of events, then triggers high-value business actions in time to make a difference. Elity can recognize micro- and macro-level events and patterns, maximizing resource concentration when and where it matters the most. Elity software interoperates with any platform, which fully leverages technology investment lifetime cost of ownership.

Elity’s event-based capability creates time-sensitive cost management opportunities and improves revenues through improved lead generation and management.