CashDirectExpress Selects eGain OnDemand to Enhance Customer Service Quality and Efficiencies  (email this article)

MOUNTAIN VIEW, CALIF. (October 25, 2005) - eGain Communications Corporation (Company Profile, Past Stories, Case Studies) (OTC: EGAN.OB), provider of the industry’s top-rated customer service and contact center software* for in-house or on-demand deployment, today announced that CashDirectExpress, a provider of short-term lending and cash advances, has selected eGain OnDemand™ to rapidly build a multichannel customer interaction hub.

The industry’s first on-demand eService software, eGain OnDemand has been used by companies of all sizes, including large enterprises, for over seven years. CashDirectExpress will implement the solution for web self-service, email management and chat to route, track and resolve service inquiries, and improve customer satisfaction.

CashDirectExpress selected eGain over RightNow Technologies and Epiphany because of its strong workflow capabilities in addition to its scalability, comprehensive self-service capabilities and its ability to easily integrate with existing customer transaction and credit processing systems such as Experian and TranDotCom. eGain’s flexible deployment options also played a key role in CashDirectExpress’ decision to choose eGain. With eGain OnDemand, CashDirectExpress can get up and running quickly with the option of bringing the solution in-house later, as their needs change.

“With eGain OnDemand, we can achieve rapid ROI, while also leveraging data in our existing financial and credit processing systems,” said Mike Beattie, CIO of CashDirectExpress. “Moreover, eGain’s expertise in the financial services sector will help us implement best practices to maximize our customer service performance and consistently meet service levels.” “eGain OnDemand helps businesses rapidly set up customer interaction hubs for effective, efficient and consistent multichannel customer service and improved contact center performance,” said Ashu Roy, CEO of eGain. “We are happy to welcome CashDirectExpress to our long list of eGain OnDemand customers.”

About eGain
eGain (OTC: EGAN.OB) is a leading provider of customer service and contact center software for in-house or on-demand deployment. Trusted by prominent enterprises and growing mid-sized companies worldwide, eGain has been helping organizations achieve and sustain customer service excellence for more than a decade. Twenty-four of the fifty largest global companies rely on eGain to transform their traditional call centers, help desks and Web customer service operations into multichannel customer interaction hubs, and extend their service-based competitive advantage. eGain Service™ 7, the company’s software suite, includes integrated, best-in-class applications for web self-service, email management, knowledge management, live web collaboration through chat and cobrowse, automation of fax and paper-based service interactions, case management, and service fulfillment. These robust applications are built on the eGain Service Management Platform™ (eGain SMP™), a scalable next-generation framework that includes end-to-end service process management, multichannel, multisite contact center management and certified out-of-the-box integrations with leading call center, content, and business systems.

Headquartered in Mountain View, California, eGain has an operating presence in 18 countries and serves over 800 enterprise customers worldwide. To find out more about eGain, visit www.eGain.com or call the company’s offices: United States: 800-821-4358; UK/Europe: 1753-464646.

About CashDirectExpress
CashDirectExpress is a provider of national short-term loan products. Based in Delaware, CashDirectExpress provides their customers with loans to cover short-term financial needs, allowing their customer to borrow small amounts of money until their next payday. The customer will use this money to pay bills on time and save in costly late and insufficient fund fees.

To find out more about CashDirectExpress visit www.cashdirectexpress.com or call 866-432-2562.

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

Cautionary Note Regarding Forward-looking Statements: All statements in this release that involve eGain's plans, beliefs, projections, expectations, strategies and intentions are forward-looking statements within the meaning of the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. The words and expressions "look forward to," "will," "expect," "plan," "believe," "seek," "strive for," "anticipate," hope," "estimate" and similar expressions are intended to identify the Company's forward-looking statements. These forward-looking statements, which are based on information available to eGain at the time of this release, are not guarantees of future results; rather, they are subject to risks and uncertainties that may cause actual results to differ materially from those set forth in this release. These risks include, but are not limited to, the challenging economic environment; the uncertainty of demand for eGain products; the anticipated customer benefits from eGain products; increased competition and technological changes in the markets in which eGain competes; eGain's ability to manage its expenditures; the performance of eGain's management in achieving strategic goals and other risks detailed from time to time in the company's filings with the Securities and Exchange Commission, including the company's annual report on Form 10-K filed on September 28, 2005, and the company's quarterly reports on Form 10-Q as may be amended and in effect from time to time. eGain assumes no obligation to update these forward-looking statements.