SAN JOSE, Calif.--(BUSINESS WIRE)--Sept. 13, 2005--Adobe Systems Incorporated (Nasdaq:ADBE - News) today announced it is working with eGain Communications Corporation (Company
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Studies) to create new solutions for enhancing secure customer interactions through integration of AdobeR LiveCycle(TM) Policy Server and eGain Service 7 software. The first solutions based on the integration are planned to address more secure electronic statement delivery and account enrollment applications. They are expected to make it easier for financial institutions, governments and other organizations to realize the increased efficiencies of moving paper-based processes online, help improve compliance with regulatory mandates such as Gramm-Leach-Bliley Act, and increase end customer satisfaction.
With increased industry competition, a growing number of security and privacy mandates, and mounting customer demand for online services, financial services institutions and other organizations are faced with significant challenges in communicating and interacting with their customers. These challenges are heightened when it comes to sending sensitive or private information such as new account information, insurance claims information and financial statements. By combining Adobe LiveCycle Policy Server with eGain customer service and contact center software, organizations can apply security and access controls directly to documents, so that security controls persist throughout the document and communication lifecycle.
"Increasingly, as businesses set up systems to enable correspondence with customers online they are faced with a variety of security threats to their customers' information, including phishing attacks and outright identity theft. At eGain we are committed to supporting our customers' processes for sending and receiving confidential customer information," said Ashu Roy, CEO of eGain. "The combination of best-of-breed customer service software from eGain and industry-standard document security and control technology from Adobe, represents a powerful solution that protects sensitive information, enabling our customers to offer exciting new services to their end customers, which will ultimately deliver a better customer service experience."
The integration of Adobe LiveCycle Policy Server with eGain Service 7 will provide organizations with additional options for more secure interactions with customers. By applying policies directly to documents, organizations will provide increased protection of sensitive customer information. In addition, they can set policies for monitoring how documents are being used, with the ability to dynamically modify or revoke access permissions if misuse of a document is detected. Organizations also can allow their customers to save documents and access them offline, while maintaining security protections on the document.
"The combination of eGain's customer interaction platform and LiveCycle Policy Server for protecting information at the document data level is a significant advancement for more secure online customer service," said Eugene Lee, vice president of product marketing for the Intelligent Document Business Unit at Adobe. "Not only will organizations be able to electronically communicate sensitive information more securely, but also reap the benefits of reducing costs associated with manual cumbersome paper-based processes."
The LiveCycle Policy Server and eGain Service 7 technology integration is expected to be available in Q1 2006. Pricing for the solution will be announced at that time. To read more about the planned integration, visit www.egain.com/partners/technology_adobe.asp.
LiveCycle document security and control capabilities enable organizations to achieve greater levels of authenticity, integrity, privacy and confidentiality of documents. Customers can apply digital signatures to Adobe PDF files, publish certified documents, add controls that expressly define who can open, view, print and copy, and dynamically revoke or expire documents. For more information on Adobe LiveCycle document security and control capabilities, visit www.adobe.com/security.
About Adobe Systems Incorporated
Adobe is the world's leading provider of software solutions to create, manage and deliver high-impact, reliable digital content. For more information, visit www.adobe.com.
Forward Looking Statements Disclosure
This press release contains forward looking statements, including those related to revenue, earnings per share, expenses, margins, profitability and product releases, which involve risks and uncertainties that could cause actual results to differ materially. Factors that might cause or contribute to such differences include, but are not limited to: adverse changes in general economic or political conditions in any of the major countries in which we do business; introduction of new products by existing and new competitors; delays in shipment of our new products or major new versions of existing products; difficulties in transitions to new markets, including the enterprise, government, corporate business and consumer markets; inability to attract and retain key personnel; lack of market acceptance of new products and upgrades; weakness in demand for application software, computers, and printers; downward sales price adjustments; intellectual property disputes and litigation; industry transitions to new business models; renegotiation or termination of royalty or intellectual property licensing arrangements; changes in accounting rules; and market risks associated with our equity investments. For further discussion of these and other risks and uncertainties, individuals should refer to the Company's SEC filings, including the 2004 annual report on Form 10-K and quarterly reports on Form 10-Q filed in 2005. The Company does not undertake an obligation to update forward looking statements.
C 2005 Adobe Systems Incorporated. All rights reserved. Adobe, the Adobe logo and Adobe LiveCycle are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. All other trademarks are the property of their respective owners.
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