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eConvergent Predicts 2001 the Year of the Business Solution Provider (BSP)A Year In Review Timeline Reveals Industry Support as BSP Market Takes OffPLEASANTON, Calif. – December 11, 2000 – eConvergent, the world’s leading Business Solution Provider (BSP) for e-business customer interaction, today recognized industry-wide support of the BSP category that was created just over one year ago. Business Solution Providers are a new class of service provider that combines technology infrastructure, domain and industry expertise, and professional consulting services to provide complete outsourced solutions to key business problems. eConvergent, a leading provider of outsourced electronic Customer Relationship Management services for enterprise-level companies worldwide, has gained the support and validation from leading analyst firms, strategic partners and clients as it predicts 2001 to be the year of the BSP."Over the past year, eConvergent has been a crucial proponent in developing and analyzing the BSP category," stated Clyde Foster, president and CEO of eConvergent. "Leading analyst firms including Gartner Group, AMR Research, IDC Research and Yankee Group; our partners including Cisco and E.piphany, and our clients have validated this model, placing it at the top of the list of promising markets in 2001. Because the BSP model addresses the top three challenges companies face today; lack of core expertise, implementation without strategy, and time to market, companies are realizing that a simple hosting model is not enough. As a leading provider of eCRM solutions, we feel this is an extremely important milestone as more and more companies understand that customer relationship management is a strategic initiative that can increase profitability and customer satisfaction at the same time." "AMR Research believes that the BSP model will challenge many ASPs to revisit their product, services, and integration approach…" AMR Research, "eConvergent Launches BSP Model" March 2000 "Taking the Application Service Provider (ASP) model to the next level, Solution Service Providers (or BSPs) offer a pre-integrated technology platform comprised of all the solution-specific applications necessary for a multi-channel customer interaction and CRM system." IDC Research, IDC Flash: "eConvergent Partners With Growing CRM System Integration Firms" August 2000 "Looking forward into 2001, we see the Business Solution Provider category gaining stronger hold, " said Ben Pring, principal analyst at Gartner Group. "We believe it will have major impact on the CRM market in the coming year because customers now realize they need more than just point solutions, they need a complete, best-of-breed business solution that will help them gain the most from each and every customer." A year in review reveals strong industry analyst support for the BSP category, and predictions of widespread acceptance of the BSP model: ß March 2000. AMR Research states the BSP model will challenge many ASPs to revisit their product, service and integration approach. ß April 2000. AMR Research confirms that as the ASP market expands and re-forms along different planes, the demand for deeper, more complete services has created new companies and products dedicated to providing the complete service, like the BSPs, rather than just hosting point solution. AMR goes on to say that eConvergent is an outstanding example of a BSP because eConvergent has the expertise, technology and services companies need to address their customer satisfaction challenges. ß June 2000. IDC Research states that the biggest differentiator between eConvergent and the solution service provider market is their BSP value proposition. IDC acknowledges that eConvergent’s Converge™ methodology enables the company to customize each offering to the business needs of individual clients. ß September 2000. The BSP model is highlighted at Gartner Group’s CRM conference. Gartner analysts speak about a new service provider model called the Business Solution Provider (BSP), which assembles best-of-breed applications, pre-integrates them, and hosts the solution. Gartner claims the BSP model combines faster time-to-market with the flexibility companies need. Gartner mentions a good example of a rising BSP is eConvergent. ß October 2000. Yankee Group presents information around the solution service provider, (defined as a BSP), stating it is a model for solving complex business problems because it gets around the limitations of basic application hosting. The Yankee Group identifies eConvergent as a strong player in the rapidly evolving marketplace for hosted eCRM solutions, and highlights its complete business solution offering as an example of the type of platform that is now emerging to meet the needs of e-businesses. ß November 2000. IDC Research sizes this market as reaching $9B by 2004. "Part of eConvergent’s BSP model was to take us through their business methodology that enabled us to evaluate and redesign many of our internal processes," said Matt McAdams, chief product officer at Active.com, the Internet's largest and most comprehensive recreational sports portal and client of eConvergent. "By reinventing our customer relationship processes, we're ensuring we can support the needs of recreational sports professionals and athletes now and well into the future." About eConvergent eConvergent helps e-businesses and large enterprises establish and build lifelong customer relationships. The company is the leading Business Solution Provider (BSP) for customer interaction that helps companies create customer satisfaction. eMerge™, the company's flagship outsourced service for managing customer interaction, provides companies with the information and tools they need to effectively manage customer relationships through the phone, Web, chat, email and fax. eConvergent’s BSP approach enables companies to purchase results, not technology. The company can be reached at (925) 931-2500, 1-888-CRM-FAST or on the Web at http://www.econvergent.com. eConvergent, CRMS, Converge*, eCIOS* and eMerge are trademarks of eConvergent, Inc. Other company and product names used in this publication are for identification purposes only and may be trademarks of their respective companies. *Patent pending. Editorial Contact: Tish Wagner Bairey & Bedford PR 770-725-0585 tish@b2pr.com top of page |
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