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eConvergent and Nextera Enterprises Form Strategic Alliance to Deliver Complete Customer Communications and eCRM Solutions and ServicesPLEASANTON, CA. and LEXINGTON, MA. — October 31, 2000 — eConvergent, Inc., the world’s leading business solution provider for e- business customer interaction, and Nextera Enterprises, Inc. (Nasdaq: NXRA), a global integrated management and technology consulting firm, today jointly announced a strategic alliance. The companies will provide integrated digital communications and electronic customer relationship management (eCRM) strategies and services. The two companies said their alliance will target Fortune 2000 companies worldwide.By combining Nextera's Web-enablement tools and experience with eConvergent’s hosted eCRM solutions, the alliance will provide global organizations access to the infrastructure and services necessary to grow and retain more profitable customers through all communication channels. At the same time, the ways businesses use the Internet as a key element of their business models will be enhanced. eConvergent provides a comprehensive, multi-channel customer contact solution that provides businesses with a seamless solution for managing all customer communications - Web, phone, email, and fax. Nextera, which has developed digital business structures and strategies for clients, including Persumma Financial LLC and UNext.com, will employ a multi-disciplinary approach to the design and development of the new service offerings around eMerge, calling on its consulting expertise in business and digital strategy, technology, human capital, sales and marketing, economics and research. According to IDC, CRM services revenue -- which includes consulting, implementation, training and support -- will top $63 billion in the United States alone by 2004 and $125 billion worldwide. David Schneider, Nextera's president and chief executive officer, said, "I look upon eCRM services as one of the most important and high-growth areas of our business for the foreseeable future. Nextera's unique capability in pricing, sales channel strategy, and human capital management complements our deep expertise in CRM processes and software applications. I'm delighted that Nextera has an affiliation with eConvergent, a recognized industry leader in this field." Tad Staley, Nextera’s chief technology officer, said, "Nextera brings a holistic approach to customer relationship management, focusing on the objectives of the organization as well as its customers, partners and suppliers. eConvergent's eMerge solution offering is an integrated, multi-channel eCRM platform that can be rapidly implemented to manage customer interaction. Overall, our combined services cover the spectrum of customer relationship management, from strategy to implementation." "This alliance provides our two companies with the ability to offer a unique combination of Web-enablement expertise and customer relationship management expertise to help companies quickly realize the power of the Internet, especially when combined with traditional communication channels, said Dane Coyer, senior vice president at operations at eConvergent. "Our combined strengths reflect a rapid acceleration in the use of the Internet as a main communication tool and the importance of having eCRM as a mission-critical part of a company’s overall Web strategy." About Nextera Enterprises Nextera Enterprises, Inc. is a provider of management and technology consulting services and integrated Internet solutions. Our end-to-end professional service offerings encompass business and digital strategy, business transformation solutions, customer relationship management, economic analysis, human capital management, and Internet technology consulting to both innovative Fortune 500 as well as emerging companies. The breadth of our practice portfolio allows us to assist clients in achieving enhanced business performance, building new businesses, entering new markets and redefining the way in which their existing work is conducted. We do this by utilizing proprietary econometric modeling tools and capitalizing on our knowledge of vertical markets. Nextera Enterprises headquarters are located in Lexington, Mass., and the firm currently has other offices in New York, San Francisco, Chicago, Princeton, Cambridge, Raleigh, Rochester, Atlanta, Los Angeles, Dallas, London, Sydney and Toronto. More information can be found at http://www.nextera.com About eConvergent eConvergent helps e-businesses and large enterprises establish and build lifelong customer relationships. The company is a leading Business Solution Provider (BSP) for customer interaction that helps companies create customer satisfaction. eMerge™, the company's flagship outsourced service for managing customer interaction, provides companies with the information and tools they need to effectively manage customer relationships through the phone, Web, chat, email and fax. eConvergent’s BSP approach enables companies to purchase results, not technology. The company can be reached at (925) 931-2500, 1-888-CRM-FAST, info@econvergent.com or on the Web at http://www.econvergent.com eConvergent, CRMS, Converge*, eCIOS* and eMerge are trademarks of eConvergent, Inc. Other company and product names used in this publication are for identification purposes only and may be trademarks of their respective companies. *Patent pending. This press release contains certain forward-looking statements (as such term is defined in the Private Securities Litigation Reform Act of 1995) relating to Nextera Enterprises that are based on the beliefs of Nextera's management. Any statements contained in this press release that are not historical facts are forward-looking statements. Such statements are based on many important factors that may be outside Nextera's control, causing actual results to differ materially from those suggested. Such factors include, but are not limited to, Nextera's limited operating history, dependence on key personnel, attracting and retaining qualified consultants, new business solicitation efforts, intense competition, risks of acquisitions, regulatory changes, and changes in technology. Further information on these and other potential factors that could affect Nextera's financial and operating results are included in Nextera's 10-K filed on March 30, 2000 with the Securities and Exchange Commission. Editorial Contact: Tish Wagner Bairey & Bedford Public Relations 770-725-0585 tish@b2pr.com top of page |
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