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Excite@Home Selects eConvergent's Customer Interaction SolutioneMerge™ Customer Satisfaction Solution Also Chosen by e-Business FileTekPLEASANTON, Calif. – October 16, 2000 – eConvergent, Inc., the world's leading Business Solution Provider (BSP) for e-business customer interaction, has been chosen by @Home Solutions, an affiliate of Excite@Home (Nasdaq: ATHM), to assist with the backbone and content of its customer satisfaction solution. In addition, eConvergent was chosen today by FileTek, a leader in the fast growing data management solutions provider market.These new clients will rely on eConvergent’s hosted eMerge Customer Satisfaction Solution to help to deliver the ultimate service experience to their customers. Through the eMerge solution, the companies will offer customers a full spectrum of efficient and integrated communication options, including phone, Web, chat, email, and fax. "We want the best of both worlds, a service that may help us gain a competitive advantage and a hosted service that will foster and strengthen each of our customer relationships," said Mark Mangiola, president and general manager of @Home Solutions. "Getting both requires that our employees have a single view of each customer and that our customers have the flexibility to contact us through multiple communication channels. eConvergent is the company that can deliver this type of complete solution." Excite@Home is the leader in broadband, focused on the global deployment of consumer and commercial broadband services. Through the company's narrowband portal, Excite.com, and its broadband service, @Home, the company offers consumers content and interactive services across numerous delivery platforms. "How will businesses choose to interact with its customers in 2001? These three clients understand the challenge of rising customer expectations is also an opportunity to help to gain a competitive advantage," said Clyde Foster, eConvergent’s president and CEO. "These highly respected early adopters are pointing the way to the solution – something virtually every executive needs in order to make sense of the options. In addition, our unique service delivery model has won the strong support of these new clients along with our analysts, partners and investors. Now the model has won the patronage of a public enterprise with millions of customer relationships. Being chosen for this job is a major proof point for eConvergent." "We see the eMerge solution as one that helps drive customer satisfaction and profitability across all communication channels," said David Clements, vice president of e-business marketing for FileTek. "Having the entire Web-based solution for customer interaction – including the multi-channel applications, technology platform, and all the services required to run and evolve it – means that a company like FileTek can apply greater focus to the core tasks of creating competitive advantage." About eMerge eConvergent’s eMerge Customer Satisfaction Solution blends all forms of communication including phone, Web, chat, email, and fax, into a single customer interaction solution for all front-office requirements. eConvergent can customize the pre-configured solution and deploy it in a production environment in approximately 90 days. eMerge is hosted at eConvergent Managed Service Centers and is available for predictable monthly fees, making it a cost-effective alternative to legacy enterprise software applications. Companies only need customer service representatives equipped with PCs and data access to deploy the eMerge solution. About Excite@Home Excite@Home (Nasdaq: ATHM) is the leading broadband online service provider, offering residential and commercial broadband services, with a global footprint of 105(1) million homes under long-term cable and DSL contract. Excite@Home offers consumers broadband services over cable-modem, DSL and other ‘last-mile’ connections and businesses high-speed commercial services. Excite@Home has over 30(1) million cable franchise homes under contract outside of North America and localized versions of the Excite service in 10 leading international markets. (1) Effective upon the closing of Excite Chello. About FileTek FileTek, Inc. is an enterprise data management solutions provider that dramatically lowers the total cost of storing and managing an organization’s data assets. Its flagship product, StorHouse, is a breakthrough end-to-end data management solution that enables organizations to effectively use their data assets while addressing the problems of organizing, storing and managing the exploding volumes of data organizations accumulate each day. FileTek is headquartered in Rockville, Maryland with offices in the United Kingdom, Canada, Germany and Belgium. For more information visit http://www.filetek.com About eConvergent eConvergent helps e-businesses and large enterprises establish and build lifelong customer relationships. The company is the leading Business Solution Provider (BSP) for customer interaction that helps companies create customer satisfaction. eMerge™, the company's flagship outsourced service for managing customer interaction, provides companies with the information and tools they need to effectively manage customer relationships through the phone, Web, chat, email and fax. eConvergent’s BSP approach enables companies to purchase results, not technology. The company can be reached at (925) 931-2500, 1-888-CRM-FAST, info@econvergent.com or on the Web at http://www.econvergent.com eConvergent, CRMS, Converge*, eCIOS* and eMerge are trademarks of eConvergent, Inc. Other company and product names used in this publication are for identification purposes only and may be trademarks of their respective companies. *Patent pending. Excite@Home, @Home, Excite and the "@" stylized logo are service marks or registered service marks of At Home Corporation in the United States and other countries. Blue Mountain and the Blue Mountain logo are service marks or registered service marks of BMA Holdings, LLC in the United States and other countries and are used under license. Editorial Contact: Tish Wagner Bairey & Bedford PR 770-725-0585 tish@b2pr.com top of page |
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