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eConvergent Introduces eCIOS, Industry's First Customer Interaction Operating SystemPatent-Pending, Next-Generation Application Delivery Framework Provides Complete Application Integration, Deployment, Management and Evolution Foundation for eCRM ServicesPLEASANTON, Calif.—October 16, 2000—eConvergent, Inc., the world’s leading Business Solution Provider for e-business customer interaction, today introduced eCIOS (eConvergent’s Interaction Operating System*), an application delivery framework for hosted business services. eCIOS provides eConvergent’s clients with the industry’s first standardized foundation for application integration, management, and evolution, as well as a consolidated, open infrastructure for multi-channel customer interaction and business analytics. eCIOS is the foundation not only for the flagship eMerge™ 2.0 Customer Satisfaction Solution announced today, but also for several new customer interaction and business analytic solutions to be rolled out this year by eConvergent Inc. eCIOS provides a number of essential application delivery services, including inter-application communications, a data mart, business analytics, multi-channel queuing and routing, business rules, legacy application integration and unified reporting and management. Unlike a more simple, point-to-point product integration approach, eCIOS is based on a next-generation virtual hub architecture that provides eConvergent’s clients with industry-leading service extensibility, scalability, reliability, and data integrity. "eCIOS provides the foundation for a new and fundamentally superior way of delivering a customer interaction solution," said Alan Brooks, vice president of product marketing at eConvergent. "Having a proprietary, unifying layer in our service delivery infrastructure means that clients have only the best eCRM solution today, and only the best eCRM solution tomorrow. In a highly volatile software and services market, that is a powerful value proposition for enterprises. The creation of eCIOS was a complex, highly technical process, but the result is that the solution we deliver is head and shoulders above everything on the market to date." eCIOS provides eConvergent’s clients with a number of tangible and significant benefits. By isolating the different application components, the eConvergent infrastructure provides: * non-disruptive service scalability * high levels of system reliability and data integrity * a standardized method for integrating additional applications and features * the ability for companies to smoothly extend the scope of their eCRM offering * easy integration with existing systems and data. The product of over 35 man-years of development, eCIOS has resulted in four patents. eConvergent will continue to aggressively leverage the technology in the future. "We are impressed with eConvergent’s service delivery architecture," said Phil Hodsdon, director of customer service and strategy at CashEdge. "Clearly, the services model is the best way for a growing company like ours to quickly deploy a flexible, scalable and extensible eCRM solution. With eConvergent’s infrastructure, we are able to move to market far more quickly, leverage our international labor pool, and give a premium experience to each and every customer. eConvergent's product supports all the multi-channel, channel routing, business analytics and reporting capabilities we need to continue to grow our business." CashEdge is one of over a dozen corporations on eConvergent's expanding client roster. The newest clients to join the roster are @Home Solutions, the broadband division of Excite@Home; BRIVO Systems, a leading developer of commerce infrastructure solutions that simplify the physical exchange of goods; and FileTek, a data management solutions provider. The division of Excite@Home is one of the first major U.S. corporations to outsource a complete solution. eConvergent will leverage the eCIOS technology to enable its new and existing clients to deliver the ultimate service experience to their customers. Practical Details eCIOS is the application delivery foundation for eConvergent’s family of hosted eCRM, customer interaction and business analytics service offerings. About eConvergent eConvergent helps e-businesses and large enterprises establish and build lifelong customer relationships. The company is the leading Business Solution Provider (BSP) for customer interaction that helps companies create customer satisfaction. eMerge™, the company's flagship outsourced service for managing customer interaction, provides companies with the information and tools they need to effectively manage customer relationships through the phone, Web, chat, email and fax. eConvergent’s BSP approach enables companies to purchase results, not technology. The company can be reached at (925) 931-2500, 1-888-CRM-FAST, info@econvergent.com or on the Web at http://www.econvergent.com. eConvergent, CRMS, Converge, eCIOS and eMerge are trademarks of eConvergent, Inc. Other company and product names used in this publication are for identification purposes only and may be trademarks of their respective companies. *Patent pending. Editorial Contact: Tish Wagner Bairey & Bedford PR 770-725-2585 tish@b2pr.com top of page |
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