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eConvergent Introduces New Consulting Service: eCRM BlueprintNew Service Offering Enables Organizations to Create Fundamentally Sound Customer Interaction Strategy and PlanPLEASANTON, Calif. - September 11, 2000 - eConvergent, the world's leading Business Solution Provider (BSP) for customer interaction, today introduced eCRM Blueprint, a new consulting service that offers the first step for companies looking to solve the complex issues of incorporating a successful customer relationship management initiative. The eCRM Blueprint service provides companies with the information they need to assess their readiness for a fully-integrated eCRM solution, outlines requirements, zeros in on process improvements, and provides a phased approach to implementation according to business goals. Available from internal eConvergent consulting experts or through eConvergent’s channel partners, this offering provides a fast and simple way for companies to obtain immediate results from eCRM, and breaks through the complex barriers of managing the human experience in e-business.eCRM Blueprint addresses the critical and growing requirement for companies to create a fundamentally sound customer interaction strategy and plan. This problem is so severe that, according to The Standish Group Int’l, 74% of CRM projects fail because they do not provide the required functionality, are over budget and have missed deadlines and schedules. "Prospects, channel partners and industry analysts confirm that one of the greatest obstacles companies face today is the challenge of interacting with their customers in the Internet economy," said Clyde Foster, president and CEO of eConvergent. "Specifically, they need to understand how to begin an eCRM project, how to pull together disparate initiatives, and how to obtain anticipated results from their project on time and on budget. By addressing the people, process, and technology challenges companies face, eConvergent can significantly increase the likelihood of a successful eCRM initiative. We are pleased to be providing this new service as an addition to our overall consulting offering." "CRM is an on-going business strategy, so it’s important for enterprises to begin projects with a clear vision of the goals, and then have a mechanism to measure outcomes throughout the process," said Colleen Amuso, research director at the Gartner Group. "Without this capability, it becomes very difficult to justify future projects and receive funding and support from the enterprise." About eCRM Blueprint eConvergent’s eCRM Blueprint provides all of the information a company needs to determine their eCRM requirements, and how they integrate with overall business goals and objectives. eCRM Blueprint is unique in that it enables companies to evaluate their business needs for an eCRM initiative, while minimizing time and financial investment. A typical company receives a two-week independent analysis to determine overall requirements. Very large or complex organizations may require a longer analysis period. A success framework document is then compiled outlining a detailed strategy roadmap to implement an integrated eCRM solution. Lastly, a tailored solution model and implementation plan is presented discussing how a specific company can reach its ultimate eCRM goals. About eMerge eConvergent’s eMerge™ Customer Satisfaction Solution provides everything necessary for companies to reach an unprecedented level of customer satisfaction. eMerge blends all forms of communication including voice, Web, chat, email and fax, into a single customer interaction solution for all front-office requirements. eConvergent can customize the pre-configured solution and deploy it in a production environment in approximately 90 days. eMerge is hosted at the eConvergent Managed Service Center and is available for predictable monthly fees, making it a cost-effective alternative to legacy enterprise software applications. The eMerge core offering delivers media blending of best-of-breed multi-channel applications in a scaleable, pre-configured technology infrastructure. A single data repository for business analytics enables companies to capture, analyze, and leverage vital customer profile information. eMerge also includes 24x7 domain-specific support and system reliability services via the state-of-the-art Network Operations Center (NOC), technical support, consolidated reporting and unified administration, training and education, and dedicated client manager support for ongoing solution optimization and business effectiveness measurement. The company’s Converge™ methodology* provides operational and business process consulting and integration services. About eConvergent eConvergent helps e-businesses and large enterprises establish and build lifelong customer relationships. The company is a leading Business Solution Provider (BSP) for customer interaction that helps companies create customer satisfaction. eMerge™, the company's flagship outsourced service for managing customer interaction, provides companies with the information and tools they need to effectively manage customer relationships through the Web, chat, voice, email and fax. eConvergent’s BSP approach enables companies to purchase results, not technology. The company can be reached at (925) 931-2500, 1-888-CRM-FAST, info@econvergent.com or on the Web at www.econvergent.com. eConvergent, CRMS, Converge, and eMerge are trademarks of eConvergent, Inc. Other company and product names used in this publication are for identification purposes only and may be trademarks of their respective companies. *Patent pending. Editorial Contact: Tish Wagner Bairey & Bedford PR 770-725-0585 tish@b2pr.com top of page |
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