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eConvergent and TRITECH Information Strategies Form Strategic Partnership to Provide eCRM SolutionsPLEASANTON, CA. and KENNEBUNK, ME.- September 5, 2000 - eConvergent, Inc., the world’s leading Business Solution Provider for e-business customer interaction, today announced a strategic partnership with TRITECH, a leading supplier of CRM consulting and systems integration professional services. TRITECH’s broad range of functionality, skills and resources combined with eConvergent’s unique hosted eCRM business solutions, will provide a strategic advantage for clients looking to break through the complex barriers of managing the human experience in e-business.Through this partnership and TRITECH’s extensive experience in consulting and automating call centers, eConvergent and TRITECH will deliver a world-class suite of electronic Customer Relationship Management (eCRM) solutions that help companies improve customer satisfaction and profitability. eConvergent’s hosted multi-channel eCRM solutions and TRITECH’s consulting and integration capabilities will provide companies the right combination of technology and services to help them increase customer satisfaction and retain more profitable customers. "Creating this enterprise strategic partnership with eConvergent enables us to serve our clients with a totally unique approach and result to CRM delivery," said John Schofield, president of TRITECH. "Just imagine the blending of truly strategic-level best practices consulting, customization, and integration services with the only end-to-end hosted eCRM solution suite - and it’s all best-of class software! Everything is there with eMerge‰, and adding the full range of professional services - available anywhere in North America - will enable forward-looking business leaders to absolutely dominate their market space with bullet-proof customer relationships. We can’t believe the response that our clients have given us." "This strategic partnership provides companies with a unique combination of extensive consulting and integration experience combined with world-class eCRM solutions to provide an unprecedented level of technology and services," said Dane Coyer, senior vice president at eConvergent. "Companies looking to compete on the cutting edge now have a place to go for mission-critical eCRM initiatives." About TRITECH Information Strategies TRITECH Information Strategies delivers strategic consulting, systems integration, and turnkey solutions for business partners and TRITECH-developed customized CRM solutions for contact centers - all across the USA and Canada - where exceptional relationships and systems support are mission-critical. In addition to the CRMTRAXX and CTITRAXX software, inter-enterprise integration services with iMATTRAXX (mobile intelligent agents synchronizing the business logic of disparate applications); and TRITECH delivers Peregrine software licenses for infrastructure management, knowledge management, and all the professional services to ensure successful implementations that meet and exceed clients' expectations. TRITECH enables its clients to leverage their existing technology investments and to stay ahead of their competitors while remaining on firm turf with robust and stable, yet innovative systems. TRITECH can be reached by contacting (800) 252-4440, service@tritechis.com, or by visiting www.tritechis.com. About eConvergent eConvergent helps e-businesses and large enterprises establish and build lifelong customer relationships. The company is the leading Business Solution Provider (BSP) for customer interaction that helps companies create customer satisfaction. eMerge™, the company's flagship outsourced service for managing customer interaction, provides companies with the information and tools they need to effectively manage customer relationships through the Web, chat, voice, email and fax. eConvergent’s BSP approach enables companies to purchase results, not technology. The company can be reached at (925) 931-2500, 1-888-CRM-FAST, info@econvergent.com or on the Web at www.econvergent.com. eConvergent, CRMS, Converge*, and eMerge are trademarks of eConvergent, Inc. Other company and product names used in this publication are for identification purposes only and may be trademarks of their respective companies. *Patent pending Editorial Contact: Tish Wagner Bairey & Bedford PR 770-725-0585 tish@b2pr.com top of page |
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