Press Release - eConvergent

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eConvergent Acknowledges Support for AMR Research’s Analysis of Business Solution Provider (BSP) Market

Respected Industry Analyst Details Upcoming Report that Describes BSP as the Ultimate e-Business Infrastructure Model; Replacement for ASP Model

PLEASANTON, Calif.-July 31, 2000-eConvergent, Inc., the world’s first Business Solution Provider for e-business customer interaction, supports AMR Research’s analysis of the emerging Business Solution Provider market. AMR Research, a leading industry and market analysis firm specializing in e-business strategy and infrastructure, recently declared at their Spring conference that the Business Solution Provider is the ultimate model for delivering e-business infrastructure, and that the BSP approach would replace the ASP model. These findings will be described in greater detail in a report that AMR Research will be issuing later this year.

The Business Solution Provider is a new class of service provider that combines e-business technology infrastructure with domain and industry expertise and professional consulting services to provide out-hosted solutions to key e-business problems. Unlike the first-generation Application Service Provider (ASP), which simply hosts general-purpose enterprise applications, the BSP provides custom technology, content, and services, as well as off-the-shelf technology, to deliver complete, and targeted e-business infrastructure.

"We believe that e-business infrastructure can be delivered via a service provider, and that the Business Solution Provider will prove to be the right delivery model," said David Caruso, vice president and service director at AMR Research. "By providing strategic out-hosting services that extend far beyond basic application hosting services, the BSP provides a fascinating model-for both pure e-businesses and large enterprises with click-and-mortar operations. With the BSP model, companies are now able to purchase results, not technology building-blocks. We believe that the BSP model is such a compelling approach, that it will replace the ASP model."

"AMR Research is breaking very important ground with its analysis of the BSP market opportunity," said Clyde Foster, CEO of eConvergent. "Strategic out-hosting of critical business operations is one of the primary trends driving electronic business. Forward-looking organizations are partnering with best-of-class BSPs to out-host their infrastructure requirements, and focus their resources on their customers and their core business functions. This trend is being clearly demonstrated in the electronic Customer Relationship Management (eCRM) industry, where eConvergent has created a service that enables companies to dramatically improve customer interaction and drive customer satisfaction to new heights. With the new clients and funding that eConvergent is announcing today, we are proving that the BSP model is the future for the eCRM industry."

About AMR Research

AMR Research is the preeminent industry and market analysis firm providing independent advice on e-business strategy and infrastructure. Our experienced research team analyzes the impact of technology on industry and understands how to align new technology with real business goals, industry by industry. We maintain research and analysis on more than 2000 software, technology infrastructure, and service providers. We use this intelligence to help global companies evaluate, select, and manage new systems. We also provide analysis, advice, and market data to software and services providers and members of the financial community. For additional information please contact Janelle Carlino at (617)-574-5217.

About eConvergent

eConvergent helps e-businesses and large enterprises establish and build lifelong customer relationships. The company is a leading Business Solution Provider (BSP) for customer interaction that helps companies create customer satisfaction. eMerge™, the company's flagship out-hosted service for managing customer interaction, provides companies with the information and tools they need to effectively manage customer relationships through the Web, chat, voice, email and fax. eConvergent’s BSP approach enables companies to purchase results, not technology. The company can be reached at (925) 931-2500, 1-888-CRM-FAST, info@econvergent.com or on the Web at www.econvergent.com.

eConvergent, CRMS, Converge*, and eMerge are trademarks of eConvergent, Inc. Other company and product names used in this publication are for identification purposes only and may be trademarks of their respective companies

Editorial Contact:
Tish Wagner
Bairey & Bedford Public Relations
770-725-0585
tish@b2pr.com

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