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divine Wins 2002 Product of the Year Award for Enterprise Instant Messaging Solution

Customer Inter@ction Solutions Magazine Recognizes divine MindAlign

CHICAGO, Jan. 7 /PRNewswire-FirstCall/ -- divine, inc., (Nasdaq: DVIN - News), a leading provider of solutions for the extended enterprise, announced today that Customer Inter@ction Solutions® magazine, the premier CRM, call center and teleservices magazine published since 1982 by Technology Marketing Corporation (TMC®), named divine MindAlign(TM) as a Product of the Year winner for 2002. divine MindAlign is a real-time collaboration solution that provides secure, persistent topic-based channels for business communication.

Each year, Customer Inter@ction Solutions(TM) magazine recognizes a collection of products that improve both the customer experience and ROI for the companies that deploy them. This is the fourth time TMC has recognized divine and its products. According to Customer Inter@ction Solutions Group Editor-in-Chief Rich Tehrani, divine MindAlign was selected for the 2002 Product of the Year award because it demonstrates true innovation, which is the hallmark of Product of the Year winners.

"divine is a clear leader in customer service and collaboration," said Tehrani. "Tools like MindAlign that enable better collaboration between company and customer to ensure faster resolution of inquiries provide the business value organizations need today. As such, we recognized divine MindAlign as a Product of the Year, choosing it over hundreds of worthy technologies."

Unlike other consumer and enterprise instant messaging tools that just support one-to-one messaging, divine MindAlign expands upon the instant messaging paradigm by enabling group collaboration though its unique channels- based technology that allows users to quickly create new persistent, secured channels to support ongoing discussions around customers or projects. Persistent channels enable users to view the recent chat history within a channel, providing users with instant context when they log in, which is vital when interacting with customers. divine MindAlign enables users to post documents, live URLs and alerts, to more effectively and efficiently share information. MindAlign features content filtering technology that alerts users when someone is communicating about a topic that is important to them. Users can create filters based on keyword criteria such as project names, client names or specific events, ensuring the most knowledgeable expert provides answers to information requests. The MindAlign BackChat search tool lets users search archived content by date, time, key word, channel or user, enabling corporate memory to be stored and easily retrieved to provide a complete customer history.

"divine is proud to accept this award from TMC for our truly unique and innovative enterprise collaboration solution," said Joe Forgione, president and general manager, Web, Content Management and Collaboration solutions for divine, inc. "divine MindAlign delivers real benefits to organizations, including faster, more informed decision-making, more responsive customer service and improved partner and vendor relationships, by enabling dynamic collaboration across the enterprise and with customers and key business partners."

A full list of Product of the Year winners will appear in the January issue of Customer Inter@ction Solutions® magazine or at http://www.tmcnet.com .

About divine, inc.

divine, inc., (Nasdaq: DVIN - News) is focused on extended enterprise solutions. Through professional services, software services and managed services, divine extends business systems beyond the edge of the enterprise throughout the entire value chain, including suppliers, partners and customers. divine offers single-point accountability for end-to-end solutions that enhance profitability through increased revenue, productivity, and customer loyalty. The company provides expertise in collaboration, interaction, and knowledge solutions that enlighten, empower and extend enterprise systems.

Founded in 1999, divine focuses on Global 5000 and high-growth middle market firms, government agencies, and educational institutions, and currently serves over 20,000 customers. For more information, visit the company's Web site at www.divine.com .

About TMC(TM)

Since its inception in 1972, Technology Marketing Corporation (TMC®) has produced industry-leading trade magazines and events focused on technology and communications. TMC® publishes Customer Inter@ction Solutions (TM) and Internet Telephony®, and the online publications, TMCnet.com®, Planet PDA(TM) Magazine, BiometriTech(TM) and Alternative Power(TM). TMC® produces BiometriTech(TM) Conference, INTERNET TELEPHONY® Conference & EXPO; Planet PDA(TM): The Enterprise PDA Event; and The Global Call Center Outsourcing Summit(TM). TMCnet(TM).com publishes more than 25 topical online newsletters. For more information about TMC®, visit its Web site at www.tmcnet.com .

divine is a trademark of divine, inc. All other trademarks, trade names and service marks referenced herein are the properties of their respective companies.



 
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