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Appleton Papers Selects Delano as Key Element of e-Business StrategyDelano enables industry leader to automate and streamline processes, interact more effectively with customers, and provide more efficient customer serviceTORONTO---September 5, 2000---Delano Technology Corporation (NASDAQ: DTEC), a leading provider of interaction-based e-business solutions for the enterprise, today announced that Appleton Papers has selected the Delano™ e-Business Interaction Suite™ and Delano Customer Velocity™ as key components of its e-business strategy implementation. Appleton Papers, based in Appleton, Wis., is the world’s largest producer of carbonless and thermal papers.The Delano e-Business Interaction Suite is an e-business platform that enables an organization to rapidly develop and deploy customized applications to manage enterprise-wide interactions with customers, partners, suppliers and employees. Delano’s e-business platform, together with Customer Velocity-a suite of e-marketing and e-service applications including marketing campaigns, surveys, newsletters, and e-mail response management-will enable Appleton Papers to use the Internet as a new channel for interacting with its customers. The initial implementation of Delano’s e-business solution will focus on extending Appleton Papers’ call center capabilities to the Web, providing its customers with a number of self service options, including tracking order status, checking on product availability, and obtaining technical support. Delano will also enable Appleton Papers to increase the efficiency and effectiveness of its customer service programs by automatically routing, escalating and responding to customer inquiries received via e-mail and the Web. Future applications will address the execution of e-marketing initiatives and managing the interactions around the online sale of its products. “Delano is playing a significant role in ensuring that our commitment to customer satisfaction remains our highest priority, no matter what channel of interaction our customers choose to communicate with us,” said John Tucker, Vice President of Information Services for Appleton Papers. “The Delano e-Business Interaction Suite and Customer Velocity will enable us to augment our call center with a Web-enabled contact channel that improves our levels of customer service. Appleton Papers will be able to manage interactions with our customers and partners on an e-business platform which extends our existing applications and legacy data.” “Appleton Papers and Delano share a single commitment: the customer,” said John Foresi, President and CEO of Delano. “Appleton Papers leads its industry when it comes to customer satisfaction and Delano is proud to be a part of helping extend their customer interactions to the Internet, enabling them to meet and exceed expectations by providing faster and more efficient service than ever before.” About Appleton Papers Since its founding in 1907, Appleton Papers has earned a reputation as an innovative producer of high value-added paper products. The company is the world's leading producer of carbonless and thermal papers and a premier producer of a broad range of specialty coated papers used in commercial printing and other applications. Setting Appleton Papers apart in such competitive markets is the company's expertise in coating, its aggressive investment program in manufacturing technology and its unique approaches to customer service and logistics. Driving all these programs and processes are the people of Appleton Papers and their single-minded commitment to meet or exceed customer expectations in everything that they do. About Delano Technology Corporation Delano Technology Corporation is a leading provider of interaction-based e-business solutions that enable an enterprise to interact with its customers, partners, suppliers, and employees, for fast measurable results. Delano’s solution, which includes a robust e-business platform and fully integrated eCRM application suite, is powering some of today’s leading enterprises, including BCE Emergis, Charles Schwab Canada, Nortel Networks Clarify eBusiness Applications unit, Commerx (for PlasticsNet.Com), Ericsson, Harborfreight.com, Macromedia, and MSAS Global Logistics. Delano is headquartered in Toronto, Ontario with offices in New York, Chicago, Boston, Los Angeles, Atlanta, Dallas, San Francisco, and London, England. For additional information, contact Delano Technology Corporation, 302 Town Centre Boulevard, Markham, ON, L3R 0E8; Tel: 905-947-2222; Fax: 905-947-2120; www.delanotech.com. Delano, Customer Velocity, and the e-Business Interaction Suite are trademarks of Delano Technology International SRL. All other company and product names mentioned are the trademarks or registered trademarks of their respective companies. Forward-looking statements in this press release, including statements relating to the anticipated benefits from the relationship with Appleton Papers, are made pursuant to the "safe harbor" provisions of the United States Private Securities Litigation Reform Act of 1995. Investors are cautioned that such forward-looking statements involve risks and uncertainties, including, without limitation, risks relating to rapid technological change and increased levels of competition within our industry, our ability to manage growth, continued acceptance of our products, intellectual property rights and other risks detailed from time to time in our filings with the United States Securities and Exchange Commission. Editorial Contact: Jodi Echakowitz Delano Technology Corporation 905-947-2222 jechakowitz@delanotech.com top of page |
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