Press Release - Delano Technology Corporation

Delano Technology Corporation
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Delano Adds Wireless Support To Multi-Channel Interaction Strategy

e-Business Platform Will Enable Two-Way Interactions Through Mobiles Phones, Two-Way Pagers, and PDAs

TORONTO--Aug. 8, 2000--Delano Technology Corporation (NASDAQ:DTEC), a leading provider of interaction-based e-business solutions for the enterprise, today announced it is integrating real-time wireless interactions into its e-business platform, enabling customers to rapidly develop and deploy e-business applications that extend traditional e-mail and Web-based communications to mobile phones, two-way pagers, personal digital assistants (PDA), and other wireless devices. Support for wireless interactions will also be added to Delano's line of `Velocity' e-business applications, providing `out-of-the-box' wireless support for e-marketing, e-service and e-commerce applications.

Through native support for the Wireless Application Protocol (WAP), Wireless Markup Language (WML), and other wireless protocols, the company is integrating two-way wireless interactions with Internet-enabled wireless devices into the Delano(TM) e-Business Interaction Suite(TM), its e-business platform. The Delano e-Business Interaction Suite is a software platform that enables companies to rapidly develop and deploy powerful and diverse e-business applications to automate enterprise-wide interactions with customers, partners, suppliers, and employees. A Delano Component Pack for Wireless Interactions, which extends the Delano platform to provide this support, will be available in September.

``E-business applications need to help enterprises interact in real-time with their customers, business partners, and employees no matter where they are,'' says Allen Bonde, director and general manager of Extraprise Advisors. ``As the customer relationship management (CRM) and e-commerce worlds converge, multi-channel interactions, including wireless, will play a crucial role in driving a company's success. By adding wireless support to its e-business platform, Delano continues to help lead this convergence and provide its customers with the technology and applications to support and optimize these channels.''

By supporting wireless interactions in applications deployed on the Delano platform, companies will be able to escalate priority customer service issues to service managers via mobile phones, or automatically notify customers of the status of orders placed. Other customized wireless-enabled e-business applications can be deployed for such diverse functions as:

e-Marketing - A short survey can be sent automatically to a customer who has just placed an order through a mobile phone, along with a discount on another item of personal interest as an incentive to complete the survey.

e-Sales - While visiting a customer's site, a sales representative can use their PDA to get the status on a customer's recent order, or use an order entry form on their PDA to check inventory levels for another potential order.

e-Commerce - A notification regarding a critical stock out situation on a high demand product can automatically be sent to a procurement manager's paging device.

e-Service - A customer can immediately be notified via mobile phone of the availability of a previously out-of-stock item placed on back order, along with an estimated delivery date.

``As the wireless subscriber base continues to grow at a rampant rate, our customers and prospects are looking for solutions that enable them to interact with their customers, business partners, and employees anywhere and at any time,'' says John Foresi, president and CEO of Delano. ``By adding wireless support to Delano's multi-channel strategy, we are enabling our customers to manage and enhance their most critical e-business interactions on a single platform. Additionally, the partnerships we are forging with wireless technology, content, and service providers will keep our customers at the forefront of the rapidly expanding world of wireless e-business.''

About Delano Technology Corporation

Delano Technology Corporation is a leading provider of interaction-based e-business solutions that enable an enterprise to interact with its customers, partners, suppliers, and employees, for fast measurable results. Delano's solution, which includes a robust e-business platform and fully integrated eCRM application suite, is powering some of today's leading enterprises, including BCE Emergis, Charles Schwab Canada, Nortel Networks Clarify eBusiness Applications unit, Commerx (for PlasticsNet.Com), Ericsson, Harborfreight.com, Macromedia, and MSAS Global Logistics. Delano is headquartered in Toronto, Ontario with offices in New York, Chicago, Boston, Los Angeles, Atlanta, Dallas, San Francisco, and London, England. For additional information, contact Delano Technology Corporation, 302 Town Centre Boulevard, Markham, ON, L3R 0E8; Tel: 905-947-2222; Fax: 905-947-2120; www.delanotech.com .

Delano, Customer Velocity, and the e-Business Interaction Suite are trademarks of Delano Technology International SRL. All other company and product names mentioned are the trademarks or registered trademarks of their respective companies.

Forward-looking statements in this press release, including statements relating to the anticipated benefits from Delano's wireless interaction strategy, are made pursuant to the ``safe harbor'' provisions of the United States Private Securities Litigation Reform Act of 1995. Investors are cautioned that such forward-looking statements involve risks and uncertainties, including, without limitation, risks relating to rapid technological change and increased levels of competition within our industry, our ability to manage growth, continued acceptance of our products, intellectual property rights and other risks detailed from time to time in our filings with the United States Securities and Exchange Commission.

Editorial Contact:
Jodi Echakowitz
Delano Technology Corporation
905/947-2167
jodi@delanotech.com

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